Process Trainer - Retirement Services (Cebu / MOA)

Work Setup: Onsite (Cebu / Pasay)

Function: Training

Required Educational Attainment

With minimum of 2 years of College Education (no back subjects)

Required Experience

At least 1 year experience as a Process Trainer plus 2 years Retirement Services (required) preferably retirement services in the same role

Responsibilities

Training Delivery: Conduct new-hire training (nesting), refresher training, and process updates.

Content Development: Create, update, and maintain training materials, SOPs, and quizzes based on evolving processes.

Performance Evaluation: Monitor trainee performance, provide feedback, and report on training effectiveness (KPIs) to operations.

Quality Assurance: Participate in calibrations and audits to ensure training aligns with quality standards.

Mentorship: Guide employees through processes to ensure accuracy and reduce errors (e.g., in BPO or technical roles).

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