Front Desk (Overnight)

Schedule: Thursday – Sunday | 12:00 AM – 8:00 AM

About FLATS

• FLATS® is a lifestyle-driven real estate company known for its creative approach to urban
• apartment living. We pride ourselves on being "anything but expected," with a mission to bring
• big style to smart spaces. Through thoughtfully designed communities and exceptional resident
• experiences, we create vibrant places people are proud to call home.

About the Role

• FLATS is seeking a dependable and customer-focused Front Desk Associate to provide
• overnight front desk coverage and help maintain a safe, secure, and welcoming environment for
• residents and guests.
• This position serves as the primary point of contact during overnight hours and is responsible for
• monitoring building access, conducting routine property patrols, responding to resident needs,
• documenting incidents, and supporting emergency response procedures when necessary.
• The ideal candidate is professional, observant, calm under pressure, and able to work
• independently while delivering outstanding customer service.

What You'll Do

• Monitor the lobby, entrances, and common areas throughout the overnight shift.
• Ensure only authorized residents and approved guests enter the building.
• Verify guest access and enforce all building visitor policies.
• Conduct routine patrols of the property, including common areas and amenities.
• Monitor security cameras and report suspicious or unusual activity.
• Respond appropriately to emergencies and contact emergency services when necessary.
• Complete accurate overnight shift logs documenting incidents, maintenance concerns, disturbances, and unusual activity.
• Report emergencies, safety concerns, maintenance issues, and policy violations to the
• Property Manager and maintenance team.
• Assist residents with questions, directions, and general building information.
• Receive emergency maintenance requests and notify the on-call maintenance technician when appropriate.
• Ensure lobby doors and building entrances remain secure throughout the shift.
• Monitor package room activity and report any concerns.
• Maintain a professional, welcoming, and secure environment for residents and visitors at all times.
• Previous customer service experience required.
• Front desk, concierge, hospitality, residential, hotel, or security experience preferred.
• Excellent verbal and written communication skills.
• Professional appearance and demeanor.
• Strong observation skills with excellent attention to detail.
• Ability to remain calm and make sound decisions during emergencies.
• Strong conflict resolution and de-escalation skills.
• Ability to work independently with minimal supervision.
• Reliable, punctual, and dependable.
• Basic computer, email, and incident reporting skills.
• Ability to maintain confidentiality regarding residents and property operations.
• Knowledge of basic building security procedures and emergency response protocols is preferred.

Success in This Role

The ideal candidate will demonstrate

• Outstanding customer service and interpersonal skills.
• High integrity, professionalism, and discretion.
• Strong critical thinking and problem-solving abilities.
• Excellent organizational and time management skills.
• Ability to multitask while maintaining accuracy.
• Confidence identifying suspicious activity and responding appropriately.
• Effective communication with residents, management, maintenance staff, and emergency responders.
• Commitment to providing a safe, secure, and welcoming residential environment.
• Flexibility to work overnight shifts, weekends, holidays, and schedule changes when business needs require.

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to patrol the property, including stairwells, parking areas, and common spaces.
• Ability to occasionally lift up to 25 pounds.
• Ability to respond quickly and effectively during emergencies.
• Compensation: $21.00/hour
• Employment Type: Full-Time | Non-Exempt | On-site
• Benefits: Comprehensive benefits package including medical, dental, and vision insurance, 401(k) with employer match, and paid time off (PTO).