Financial Services Operations Associate

The Financial Services Operations Associate supports firm growth and client service by managing client engagement, operational workflows, and administrative processes. This role requires a strong understanding of firm policies and procedures, compliance requirements, and custodial processes.

DUTIES AND RESPONSIBILITIES

• Build and maintain strong client relationships through proactive communication with clients, custodians, CPAs, attorneys, and internal team members.
• Onboard new clients by collecting required information, completing firm and custodial paperwork, and updating client records in firm software.
• Process client service requests, resolve NIGO items, and provide guidance to clients and team members as needed.
• Schedule client meetings and prepare related reports and materials.
• Regularly monitor and audit CRM records to ensure client data is accurate, current, and complete.
• Answer incoming calls and direct messages to the appropriate team member.
• Identify opportunities to improve processes, strengthen best practices, and enhance the client experience.
• Other tasks as assigned.

QUALIFICATIONS

• 5+ years of Registered Investment Advisor (RIA) or brokerage experience required.
• Knowledge of investment terminology and industry language required.
• Sophisticated technology skills required, including the ability to work independently in a remote environment, troubleshoot routine technical issues, and effectively use virtual communication, document management, CRM, and workflow platforms.
• Bachelor’s degree in Business or a related field preferred.
• Experience with custodian paperwork, Wealthbox, ShareFile, DocuSign, and Mailchimp preferred.
• Strong computer skills, including proficiency with Microsoft Office products.
• Excellent writing, interpersonal, and client service skills.
• Detail-oriented with strong organizational skills and the ability to prioritize tasks effectively.
• Collaborative team player with the ability to work well with others.
• Ability to work in a fast-paced, evolving environment.
• Goal-oriented, self-motivated, and results-driven.

SUPERVISION

• This position does not have direct supervisory responsibilities.

LOCATION

• Hybrid if local to the Bedford, NH office; fully remote otherwise.