Seasonal Customer Service Representative

SPECIFIC DUTIES AND RESPONSIBILITIES

• The following are the specific duties and responsibilities of the Customer Service Representative(Voice).
• Back order Inquiries

Billing Questions and Issue

• Cancellation of orders
• Referring to the manufacturer
• Following up on orders or concerns

Product Inquiries

• Return and exchange questions and processes
• Return requests for faulty products or size issues
• Refunds for items
• Correcting Shipping errors
• Offering Substitutes for items that are out of stock.
• Basic Tech Support for items
• Tracking inquiry
• Warranty request/claim

Wholesale Inquiries

Sales

Payment processing

REQUIREMENTS

• Minimum of 6 months Customer service experience
• Prior knowledge of Retail Ops or similar order processing system is a plus
• Strong communication skills
• Quick learner who can pay attention to detail
• Ability to work well in a team
• Positive attitude and with desire to help customers