About The Role

Owns complex system modules and fleet automation workflows; defines integration contracts across software, firmware, and hardware. Leads deep-dive investigations for incidents and hard faults; creates durable fixes and preventive controls. Designs performance, reliability, and fault-tolerance improvements for drivers, services, and provisioning pipelines at scale. Elevates code quality via reviews, patterns, and tooling; sets standards for observability, security, and compliance. Guides platform bring-up and diagnostics; collaborates with silicon, board, and firmware partners to validate end-to-end behavior. Designs and implements firmware components integrating diverse interfaces and protocols; diagnoses cross-domain issues (firmware/hardware/OS/ bootloaders) with logic analyzers, JTAG, and emulators; participates in schematic/board reviews; leads initial board/device bring-up; develops and debugs advanced features (e.g., RAS, high-speed I/O, chipset/SoC services) across ARM, AMD, Intel, and custom ASIC/FPGA platforms.

Key Responsibilities

Systems Software Development

Design, develop, and maintain complex system software modules for managing, monitoring, and provisioning computer servers, storage, networking, and GPU subsystems in hyperscale environment.
Utilizes advanced knowledge to design, develop, and deploy software layers and tooling to automate hardware provisioning and onboarding of servers to large-scale fleet.
Play a significant role in platform bring-up, firmware updates, platform-level diagnostics, and complex cross-layer debugging.
Diagnose and resolve complex issues across software, firmware, and hardware layers, working in DevOps and incident response paradigms to maintain reliability and availability.

Software Development and Coding

Designs software solutions and analyzes and identifies requirements to achieve business and operational goals, sharing results with manager upon completion.
Adheres to and improves execution of all phases of the software development lifecycle; provides guidance and coaching to engineers to drive improvements.
Utilizes advanced knowledge to develop and guide new software features and enhancements leading design specifications, ensuring accessibility, and develops documents to clarify software design and code.
Leads code reviews in multiple areas to help drive improvements.
Conducts debugging and troubleshooting to identify and fix complex software issues.
Develops fixes for identified issues.
Implements comprehensive software testing (e.g., functional and non-functional testing), quality assurance processes, software error logging, monitoring, and observability for effective debugging, sharing work with manager and/or lead upon completion.
Conducts performance profiling and optimization of coding, building scalable solutions, and anticipating and resolving potential outcomes.
Troubleshoots and resolves complex issues related to application programming interface (API) functionality and integration. Implements complex API versioning, lifecycle, and interoperability strategies.

Software Architecture - Software System Structural Design

Implements and contributes to developing software, systems, and services, ensuring review by manager and/or senior technical leaders upon completion. Recommends project or design scope.
Provides technical guidance and coaching to less experienced developers in existing software architecture.
Contributes to periodic reviews and ensures adherence to architectural standards.
Collaborates with stakeholders and networks externally to ensure work aligns with software architecture.
Implements complex performance optimization and scalability strategies in software design.
Occasionally conducts technology research and evaluation for potential architectural changes that may have an impact on results for the team.

Issue/Defect Collaboration - Software Products Support

Collaborates with stakeholders to understand customer issues and align solutions.
May provide advanced technical guidance and support to customers regarding customer-reported issues.
Advocates for customers' interests and suggests product enhancements based on feedback.
Provides input to ensure customer satisfaction through timely resolution of issues and effective communication.
Identifies and implements customer issue and/or defect handling and training processes.
Investigates and troubleshoots complex and broad reaching/scoped maintenance issues to ensure customer agreement on short- and long-term solutions (e.g., future enhancements).

Practices and Standards Compliance - Security and Compliance

Collaborates with the team and externally to follow development practices and coding standards, providing coaching to less experienced team members.
Participates in peer review processes, provides technical leadership, and ensures code quality and adherence to broad acceptance criteria during development, independently.
Demonstrates and shares advanced knowledge of industry best practices and applies them to software development processes.
Implements complex secure coding practices to prevent security vulnerabilities.

Development Operations - System Maintenance

Performs periodic maintenance and testing operations for systems that require upgrading or patching (e.g., for critical vulnerabilities), sharing results with manager upon completion.
Drives improvements, ensures automation, testing, and debugging of systems to ensure service/product availability, health, support, and reliability.

Core Responsibilities

Planning & Execution

Manages and coordinates moderately complex tasks, monitoring timelines and deliverables to ensure timely completion and adherence to requirements for a moderately sized project or initiative.
Efficiently delegates, monitors, and prioritizes work across multiple projects, providing technical oversight and adjusting plans to address shifts in resources or timelines.

Collaboration & Partnership

Collaborates across the organization to align on expectations and achieve shared objectives.
Leverages understanding of business leaders, stakeholders, and/or customers to ensure proposed solutions meet their needs.
Supports inclusivity by actively seeking and listening to diverse perspectives, ensuring others feel heard and respected.

Problem Solving

Identifies and addresses moderately complex issues by analyzing a wide range of data and/or information to identify solutions in accordance with standard practices.
Proactively escalates unresolved or critical issues with a thorough assessment and suggests potential solutions.
Reviews, contributes to, and documents problem solving strategies.

Continuous Learning

Pursues learning opportunities to expand knowledge and skills and/or tools in new areas and stays abreast of the latest industry trends and best practices.
Proactively seeks and leverages ongoing feedback and training to improve skills.
Coaches and mentors junior team members, fostering continuous learning and knowledge sharing within and across teams.

Continuous Improvement

Develops ideas, recommends updates, and/or collaborates on the implementation of process improvements to increase the efficiency and effectiveness of processes, protocols, and workflows across teams, and evaluates the impact on key stakeholders.
Solicits feedback from others on ideas for alternative approaches and methods for continued improvement.