About The Role

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Oversees multiple Business Optimization teams or a large function responsible for delivering process improvement initiatives. Translates strategic goals into operational plans, manages cross-functional projects, and ensures alignment with enterprise priorities. Provides tactical leadership and subject matter expertise to drive efficiency, compliance, and measurable business outcomes.

Translate strategic BPO goals into operational plans and team priorities.
Manage multiple teams or specialized units of analysts in executing process improvement initiatives.
Manage cross-functional optimization projects, ensuring alignment with business objectives and timelines.
Establish value assessment criteria and ensure consistent application across multiple teams or functions.
Develop business cases and ROI models for process investments.
Identify and resolve complex operational challenges using data-driven insights.
Establish and monitor KPIs to evaluate process performance and improvement impact.
Guide the implementation of automation and process redesign efforts.
Ensure compliance with internal policies and external regulations.
Collaborate with senior leaders to align initiatives with enterprise goals.
Mentor team leads and prepare successors for leadership roles.
Contribute to short-term strategic planning and resource allocation.
Champion process improvement adoption across the organization.
Evaluate and implement industry best practices to enhance operational efficiency and member experience.
May perform other duties as assigned.
7+ years of experience in a process optimization function or related experience with demonstrated success in managing enterprise/functional area efficiencies.
3+ years of management experience.
Broad knowledge of applicable federal and state laws, rules and regulations.
Broad knowledge of banking/financial industry trends, products and services.
Strong ability to translate strategic goals into operational process improvement plans.
Significant progressively responsible experience leading and managing business optimization teams, preferably in a large financial institution, including operational and regulatory controls.
Advanced experience in business case development and ROI modeling.
Ability to evaluate and redesign processes to improve efficiency, reduce risk, and enhance service.
Proficiency in applying Lean Six Sigma and other methodologies to drive measurable outcomes.
Skill in managing multiple teams and ensuring alignment with enterprise priorities.
Broad understanding of how process optimization impacts financial performance and compliance.
Ability to resolve high-impact operational challenges using data-driven insights.
Effective communication skills for presenting findings and influencing senior stakeholders.
Commitment to developing leadership capabilities within the team through coaching and mentoring.
Proven ability to manage large-scale projects and allocate resources effectively.
Bachelor’s degree in related field or equivalent combination of training, education and experience.

Desired Qualifications

Master’s Degree in related field or equivalent combination of training, education and experience.
Lean Six Sigma certification, Certified Business Process Professional (CBPP), or Certified Lean Practitioner.