About The Role

Why WM Canada?

People are the driving force behind everything we do.

From drivers and technicians to analysts, managers and corporate professionals, every employee plays a role in delivering essential services that support communities across Canada.

Whether you're starting your career, growing your expertise or taking the next step into leadership, you'll find opportunities to build a long-term future at WM Canada.

We invest in our people through training, development and opportunities to grow because we believe great careers are built, not found. In fact, many of our leaders began their careers in frontline and technical roles, reflecting our commitment to developing talent from within.

More than a job. A career you can count on.

At WM Canada, our frontline employees keep communities moving every day.

Whether you're driving routes, operating equipment or helping deliver essential services, you'll be part of a team that values hard work, safety, professionalism and looking out for one another.

What matters most to our frontline employees

Reliable, year-round work

Work in an essential industry that communities depend on every day.

Competitive pay and benefits

Earn a strong living with access to benefits, retirement programs and opportunities for additional earnings.

Work that fits your life

Build a long-term career while making time for family, friends and the priorities that matter most.

Safety comes first

We invest in training, equipment and processes designed to help employees work safely every day.

Real opportunities to grow

Many of our supervisors, managers and operational leaders started in frontline roles.

Modern equipment and technology

Work with well-maintained equipment and tools that help you do your job safely and efficiently.

Why people stay

Stable employment
Team-oriented culture
Opportunities to advance
Strong commitment to safety
Modern equipment and technology
Pride in serving local communities

Join a team that's building stronger communities every day.
I. Job Summary
Handles incoming service orders, by using WM proprietary software to manage same day ticket routing as well as preparing all routes for the next day.
II. Essential Duties and Responsibilities

Designs and re-designs routes for next day and throughout the day by reviewing routing principles to maximize fleet usage to drive efficiency and cost savings. Leverages collection, verification, and analysis of real time data relating to existing routes, vehicles, disposal facilities, and productivity to ensure same day routing is complete
Responsible for all routing of Commercial, Residential, Rolloff Container & POL work for specific sites
Responsible for splitting routes for Commercial, Residential, Rolloff Container & POL work in the instance of callouts or lack of staffing
Determines the daily level of driver staffing to ensure efficient service is provided to our customers- responsible for ensuring Resource Center is accurate in all tabs, working with RM’s to ensure kronos schedules are correct and current
Assigns service tickets to appropriate drivers throughout the day - manages and determines route actions and assuring route completion using route principles to drive efficiency and cost savings
Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues
Additional duties as needed

III. Qualifications
A. Required Qualifications

High School Diploma or GED (accredited)
6 months relevant work experience with working in a team setting, with the ability to communicate to several areas effectively
Bilingual (French and English) - Spoken & written - We require a bilingual speaking router because this role requires frequent interactions and communications with employees, customers and others who are located outside of Quebec.

B. Preferred Qualifications

Bachelor's Degree (accredited)

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Repetitive Motions
Eye/Hand/Foot Coordination
Sitting
Talking
Hearing

Must live and work in Canada.

☒ Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Pay : The expected base pay range for this remote position is $58,500 - $62,500 . This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. This position is for an existing vacancy.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a RRSP, and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.