About The Role

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

The 123-room Four Seasons Hotel Kyoto is the company’s second destination in Japan, in the city’s historic Higashiyama-ku district, close to the Kyoto National Museum and myriad heritage sites such as the Toyokuni Shrine and Kiyomizu Temple. Local artists are featured throughout the traditionally-inspired modern décor characterised by an understated Japanese aesthetic. The Hotel has a spa and fitness centre with a pool, and four food and beverage concepts. There are also be 57 Four Seasons Private Residences.

About Four Seasons Hotel Kyoto

The 1 80 -key Four Seasons Hotel Kyoto is the company’s second destination in Japan, in the city’s historic Higashiyama- ku district, close to the Kyoto National Museum and myriad heritage sites such as the Toyokuni Shrine and Kiyomizu Temple. Local artists are featured throughout the traditionally-inspired modern décor characterised by an understated Japanese aesthetic. The Hotel has a spa and fitness centre with a pool, and four food and beverage concepts. There are also be 57 Four Seasons Private Residences.

About the role

The Four Seasons Hotel Kyoto is looking for a Guest Services Officer . Candidates with passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons. As a member of the Rooms Division, the Guest Services Officer works across disciplines to deliver an exceptional experience.

Successful candidates must possess legal work authorization for Japan .

What you will do

M ain objective is to ensure our guests are well looked after from the start. Assists guest with luggage during arrival and departure, makes necessary deliveries to and pick up from guest rooms, transports guest and hotel packages and parcels.

What you bring

Proficiency in both English and Japanese, with the ability to communicate effectively with international and local guests
Valid Japanese driver's license (or equivalent) with a safe driving record
Previous experience in hospitality, guest services, hotel operations, or a customer-facing role preferred
Strong passion for delivering exceptional guest service with a professional and positive attitude
Ability to handle luggage and perform physical tasks, with flexibility to work shifts, weekends, and public holidays

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Schedule & Hours

Full-time (40hours/week), 120days off annually, AM/PM/Overnight shifts
フォーシーズンズホテル京都について
全180室を擁するフォーシーズンズホテル京都は、日本におけるフォーシーズンズの2軒目のホテルとして、京都市東山区の歴史と文化が息づくエリアに位置しています。京都国立博物館をはじめ、豊国神社や清水寺など数多くの歴史的名所にほど近いロケーションを誇ります。
館内は、日本の美意識を取り入れた洗練されたモダンデザインで統一されており、伝統にインスピレーションを得た空間の随所に地元アーティストによる作品が展示されています。
また、ホテル内にはプールを備えたスパ＆フィットネスセンターをはじめ、4つの料飲施設を展開しています。さらに、57戸のフォーシーズンズプライベートレジデンス京都を併設し、国内外のお客様にラグジュアリーな滞在体験を提供しています。
募集職種
フォーシーズンズホテル京都では、ゲストサービスオフィサーを募集しています。ホスピタリティへの情熱を持ち、ホテル運営に関する知識と優れたサービスマインドをお持ちの方を歓迎します。客室部門（Rooms Division）の一員として、さまざまな部署と連携しながら、お客様へ卓越した体験を提供していただきます。
※応募には日本での就労資格が必要です。
主な業務内容
ご到着からご出発まで、お客様に快適でスムーズな滞在体験を提供することが主な役割です。