About The Role

Sweden is already one of the world's happiest countries - but we believe there's always room for a few million more smiles. Join Capri-Sun as we build our own Swedish organization from the ground up and become one of the first on the Swedish team that will help grow one of the world's most loved brands while creating carefree moments for children across the country.

We are looking for a Customer Service and Supply Planner to join our new team in Sweden.

SCOPE OF THE ROLE

In this role, you will drive flawless execution of the order-to-cash process and ensure customers in Sweden get what they need, on time and in full. In addition, you will do operations planning, mainly forecasting and re-filling of the local warehouse from our German manufacturing plant and serving the different customers either from Germany or the local warehouse.

This is an exciting opportunity for a hands-on and proactive allrounder, who likes to adjust the company-wide processes to local conditions and to create new workflows.

YOUR RESPONSIBILITIES

Customer Service

Manage customer orders end to end
Maintain accurate customer, pricing and order data in SAP
Resolve customer claims and service issues
Support receivables and financial closing
Coordinate supply, promotions and product launches
Prepare customer agreements, forecasts and product documentation
Improve customer service processes

Supply Plann ing

Plan demand, replenishment and inventory
Ensure product availability and allocate stock
Coordinate supply with Sales, Production and Planning
Manage quality release and availability issues
Reduce slow-moving and obsolete stock
Monitor delivery performance and report KPIs
Improve forecast accuracy and coordinate S&OP
Optimise planning and logistics processes
Coordinate logistics and production partners

Your Key Performance Indicators

OTIF (On Time In Full delivery)
Order and invoice accuracy
Case fill rate
Complaint resolution time
Support on overdue receivables (DSO)
Balanced and reasonable s tock level s in warehouse s
Smooth deliveries from and into the Swedish warehouse
Slow movers reduction

YOUR PROFILE

At least five years of experience in customer service, order management or supply chain, ideally in Sweden
Experience in FMCG, preferably in a branded food or beverage business
Proficiency in SAP ERP and operational data analysis
Experience in demand, replenishment and inventory planning
Sound understanding of order-to-cash and supply chain processes
Strong analytical, planning and problem-solving skills
Accuracy, organisation and effective priority management
A proactive, hands-on approach and ownership of results
Clear communication and strong cross-functional coordination skills
Business fluency in Swedish and English

WHAT CAN YOU EXPECT

Competitive base salary
Country compliant benefits package
Regular and systematically tracked performance reviews and feedback rounds
A commitment to our sustainability: our ambition is to be the most sustainable kids drink in the world
Working for the biggest kids drink brand worldwide, being available in 120 markets
A fast paced company, with an excellent leadership team and high growth ambitions
Flat hierarchies and lots of opportunity to take leadership
A fast recruitment process with two rounds of interviews