About The Role

Job Summary

Provides a wide range of support to Deposit Operations Manager and all other Bank departments. This position is responsible for monitoring and processing all items related to the Deposit Operations of the Bank.

Requirements

Responsibilities and Duties

Monitoring and addressing all non-post, stop pays, positive pay or NSF items on a daily basis
Opening commercial accounts and account maintenance
Processing foreign items and returned mail
Responsible for all debit card matters including but not limited to ordering debit cards and maintenance
Responsible for handing all ATM matters including but not limited to maintenance and disputes
Processing chargeback’s, ACH items, wires, and CD interest checks
Verifying signatures on all wires are in compliance with Bank policy.
Reviewing of mobile and merchant capture deposits
Processing daily account maintenance requests in accordance with Bank policy and file properly
Monitoring lockbox items, new account documents and handling account exceptions
Assisting bank customers with online banking, mobile banking, and bill pay questions or problems
Answering questions regarding account activity, resolve issues and make corrections as needed in an efficient, courteous manner
Reporting discrepancies immediately to the Deposit Operations Manager and assist in clearing discrepancies
Providing back up to all other Deposit Operations Specialists
Maintaining detailed records on all work responsibilities
Maintaining the confidentiality of the Bank’s customers
Remaining current on and adhere to all regulatory requirements and training
Ensures BSA compliance by reading and being familiar with the BSA/AML program/policy; following all BSA/AML/OFAC policies and procedures; and completing all BSA/AML/OFAC related online courses.
All other tasks, responsibilities, or duties, as directed by management.

Qualifications and Skills

High School diploma or equivalent, and 3-5 years related experience or equivalent.
Effective interpersonal relationships with bank team members
Ability to perform tasks quickly and accurately
Basic Mathematical Skills
Basic knowledge of Excel and Word software
A thorough understanding and application of all policies, procedures and regulations pertaining to the work of a Deposit Operations Specialist
Ability to operate in a team environment to accomplish shared goals
Ability to effectively manage time as related to daily tasks
Ability to solve practical problems and interpret a variety of instructions furnished in written, oral or schedule form
Ability to prioritize multiple demands in a high-pressure environment while maintaining professional demeanor
Flexibility to adapt to changing business priorities