Client Operations

JOB SUMMARY

The primary purpose of this role is for the

• execution of daily reports for internal corporate needs
• setup of payers/clients for initial processing and maintenance in a dedicated UI
• maintenance of client specific keys and certificates

ESSENTIAL FUNCTIONS/MAJOR JOB RESPONSIBILITIES

• Acts as Liaison with Business Analysts and/or internal/external clients to ensure needs are understood
• Writing SQL queries and executing stored procedures for data analysis and research
• Executes existing reports according to a monthly calendar and delivers them to internal users
• Maintains configurations for new and existing customers
• Produces supporting documentation for internal and external customers as needed
• Achieves productivity targets to ensure deliverables are met on schedule and defined quality standards

JOB REQUIREMENTS

Academic and Professional Qualifications

• Successful completion of a bachelor’s degree or relevant technical experiences

Experience

• 6 month – 1 year experience
• Experience with Microsoft SQL Server running SQL queries and stored procedures
• Solid and demonstrated desktop Microsoft skills Required
• Proven ability to communicate effectively to management
• Organizational and excellent communication skills

Working Arrangements

• Standard work week or as defined by assignment requirements
• Primarily works in standard office environment or remotely
• May require after-hours, on-call support and/or holidays
• On-call and after hours work during peak times including end of month/quarter/year; during this time PTO is limited to meet business needs
• Night Shift

Must have

• SQL server experience (writing queries, running stored procedures)
• Microsoft Office skills (Excel – pivot tables, charts)
• Testing skills (QA background)
• Daily operations experience
• User setup and maintenance
• Running reports