About The Role

About StarRez

StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner.

About the Role

We’re looking for a sharp, detail-oriented professional who is passionate about enabling self service within the College Pads PMC customer base. You will help scale how we onboard and support clients through automation, process optimization, and improve how ongoing client operations are delivered. You will work closely with Customer Success, Renewals, and Customer Operations to turn manual processes into scalable, self-service

experiences. Your focus will be on improving data accuracy, increasing automation, and expanding CSM capacity by reducing manual, repeatable work. Over time, this role is expected to evolve into a Customer Success Operations function with greater ownership of systems and tooling.

What You Will Own

Onboarding Operations & Process Execution-

Support and execute onboarding workflows designed by Customer Operations
Identify inefficiencies and recommend scalable improvements
Translate manual processes into structured, repeatable systems

Self-Service & Workflow Automation-

Build and maintain forms, templates, and workflows that enable self-service

onboarding and updates

Identify and implement opportunities to automate repetitive tasks
Partner with internal teams to test and roll out automation and AI-driven solutions

Data Accuracy & Listing Management-

Own the quality and consistency of listing data, including content, photos, and

integrations

Monitor incoming data and enforce defined quality standards
Improve data intake processes to reduce errors and manual cleanup

CSM Leverage & Operational Support-

Act as an operational extension of the CSM team by owning repeatable, process-

driven work

Increase CSM capacity by reducing manual tasks and standardizing workflows
Support customer-facing deliverables through clear written communication,

templates, and onboarding materials
Process Documentation & SOP Management-

Create and maintain clear, structured SOPs for onboarding and operational

workflows

Continuously update documentation as tools and processes evolve
Ensure processes are scalable, repeatable, and accessible across teams

Required Qualifications

2+ years of experience in operations, onboarding, customer success support, or similar roles in a SaaS or tech-enabled environment
Strong written communication skills with the ability to create clear, structured, customer-facing content
Highly detail-oriented with strong process discipline and organizational skills
Experience working with systems such as CRM, CSP, CMS, or similar tools
Comfortable working independently in a remote, asynchronous environment
Strong problem-solving mindset with a focus on efficiency and scalability

Preferred Qualifications

Experience with Salesforce, HubSpot, Vitally, or similar CRM/CSP platforms
Experience supporting or building onboarding or self-service systems
Familiarity with automation tools (e.g., Zapier, Make, HubSpot workflows)
Exposure to AI tools for workflow automation, content generation, or data validation
Basic technical curiosity or experience working with APIs, integrations, or structured

data workflows

Experience in SaaS, marketplaces, or data-heavy environments

Reasons to join our Team

StarRez is not just a workplace—it’s a place to belong, build, and grow.

A Culture That Lasts: Many of our team members have been with us for 20+ years—a testament to our people-first philosophy.• Global Impact, Local Ownership: Join a team that spans across Australia, the USA, the UK, and Canada, working on industry-leading solutions, while building the centre up from ground up.
Long-Term Vision: We’re not here for short-term gains. We invest in our people for the long haul, creating an environment where you can grow, lead, and thrive.
Innovation with Stability: Backed by Vista Equity Partners, we combine the agility of a scaling SaaS company with the stability of long-term industry

leadership.

Z-Factor: We take pride in our culture of passion, care, and high performance. The Z-Factor defines how we support our teams, foster growth, and ensure that everyone at StarRez thrives.

Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you!
StarRez is an equal opportunity employer.