Lead Executive Assistant

Executives Support & Coordination

• Proactively execute a broad variety of administrative and personal tasks for the CEO, CPO, VPC including but not limited to: managing an extremely active calendar of meetings, submitting expense reports, arranging complex and detailed travel plans, itineraries and agendas.
• Plan, coordinate and ensure the CEO & C-Level schedules are followed and respected.
• Provide a "gatekeeper" and "gateway" role, creating win-win situations for the CEO & his directs.
• Prioritize conflicting needs; handle matters expeditiously, proactively, and accommodate ad-hoc requests, sometimes outside regular work hours.
• Maintain discretion and confidentiality in relationships with all C-Level Executives.
• Prepare and compose correspondence on behalf of the CEO as requested.
• Manage Workday & Email administrative responsibilities on behalf of the CEO.
• Ownership of meeting room bookings for internal, external and DH stakeholders.

Stakeholder Engagement & Relationship Management

• Work closely and effectively with the CEO & the relevant stakeholders to keep him well informed of upcoming commitments and responsibilities, following up appropriately.
• Establish and maintain healthy relationships with cross-functional business partners (Travel, Finance, Facilities, P&C, IT, etc) to support the team programs and goals.
• Take a wide range of unsupervised prioritization decisions which helps keep the organization moving forward in an efficient manner, being a crucial partner in driving overall organization productivity & efficiency by focusing the executives time on strategic priorities.
• Managing and executing engagement initiatives for the wider teams as per ExCo requirements, with the main aim of fostering a positive work environment in the relevant functions, and resulting in increased eNPS.

Event Management & Logistics

• Manage and facilitate ExCo local, regional and global events governance and logistics i.e summits, regional and global town halls, team building, offsites, etc.
• Recognize ExCo offices requirements and facilitate the procurement of equipment as necessary, in accordance with the requests and directives of ExCo.
• Comprehensive management of corporate and leisure events, as well as offsites, for ExCo, ensuring seamless execution from planning to post-event follow-up.

Communication & Documentation

• Oversee the team budget “petty cash”, corporate credit cards, track invoices and advocate for more if necessary to ensure continuous smooth operations.
• Creating or compiling the relevant decks/documents/templates for meetings, town halls or summits when necessary.
• Manage investors, DH, entities and external visits governance while ensuring the involved executives are briefed, well prepared and aware of the officials/investors/visitors profiles.
• Oversee ExCo committees cadence and attendance, minutes taking and distributing key decisions related to the company’s OKRs with the relevant stakeholders.

Project Management & Process Improvement

• Manage and execute a variety of special projects sponsored by ExCo, alongside with the EA team, some of which may have organizational impact.
• Championing internal processes improvements, leading and collaborating on initiatives that result in streamlined workflows, enhanced productivity, and reduced SLAs for C-level transactions and across various operational aspects of the organization.
• Build and maintain the company’s internal regional knowledge portal including updating content, access restrictions, portal design, and education.
• Creating projects artifacts, defining project scopes, drawing Gantt Charts and building decks for senior audiences.
• Identify, report and follow-up on workplace inadequacies while ensuring internal meeting rooms, events setup are completed as per requirements.
• Communicate performance expectations and deliver feedback during performance review cycles.

Team Management & Development

• Manage and lead -by example- direct reports, fostering a collaborative and growth-oriented work environment to ensure seamless support for other C-Level Executives.
• Support the effectiveness, development and growth of the team through knowledge sharing, advocacy, empowering and mentorship; varying across the needs of each team member.
• Ensure a team-wide load balance at all times.
• Establish and iterate on the EAs team brand, mission and vision.
• Manage administrative responsibilities for directs, including time-off approvals and balance, Workday management and team resource maintenance.
• Support the team with their every day tasks when needed.