About The Role

Our associates celebrate lives. We celebrate our associates.

The Transfer Specialist is responsible for the care, removal, and transport of deceased. This position will collaborate with other team members as required to ensure processes and procedures remain in compliance. Safely and courteously drive company owned vehicles. Maintains company vehicles cleanliness. Professional appearance and business suit required when in contact with families; casual attire for vehicle maintenance.

JOB RESPONSIBILITIES

Transfers

Safely drives company owned professional vehicles to perform “first call” transfer of deceased in accordance with local and state/provincial laws as well as company policies and procedures. Follows processes for chain-of-custody, paperwork, and deceased identification
Cooperates with first responders, Coroner, hospital staff, or Senior Living facility and accommodate their processes and procedures
For home transfers, courteously and professionally interacts with bereaved family members; exhibits sensitivity to environment; minimizes conversation. Follows company procedures in transferring soiled garments, bedding, or other materials; leaves a warm and courteous first impression
Enters deceased event information into proprietary software according to company procedures
Transports caskets to airports, care centers, or funeral homes; assists with moving caskets

Vehicle Maintenance

Washes, vacuums, and cleans vehicles ensuring vehicle is presentable
Fuels vehicles as necessary
Follows safety guidelines and expenditure processes
Maintains personal protective and transfer supplies in vehicles including cleaning products
Identifies vehicle engine or operating issues to management; drives vehicles for repair or inspection

minimum Requirements

Education

High School Diploma or equivalent

Licenses

Current state/province issued driver’s license with an acceptable driving record

Experience

At least one (1) year work experience as a courier, driver; with direct customer interaction strongly preferred

Knowledge, Skills and Abilities

Ability work schedule to support business needs including weekends and nights
Ability to work on-call weekends, nights and holidays rotation
Ability to lift up to 75 pounds regularly and up to 100 pounds occasionally; push/pull up to 200 pounds
Ability to drive in hazardous, heavy traffic, and weather conditions
Basic computer skills required

WORK CONDITIONS

Work Environment

Work indoors and or outdoors during all seasons and weather conditions
Local and/or multiple location traveling required
Comply with Field dress code policy

Work Postures

Frequent, continuous periods of time standing, up 6 hours per day
Climbing stairs to access buildings frequently

Physical Demands

Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Lifting, pushing, pulling up to 75 pounds