About The Role

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

We are looking for a driven and detail-oriented individual to drive and be accountable for the CASA product. The role will focus on platform ownership, business transformation, customer and employee journey optimisation, operational excellence and technology enablement across the CASA franchise.

Responsibilities

Product Management & Transformation

Drive the deposits product proposition through the development and enhancement capabilities across CASA products, partnering Product, Operations and Technology teams to define and deliver capabilities roadmaps aligned with business priorities.
Lead CASA product investigations into production incidents, customer-impacting defects and operational issues, working closely with Technology and Operations teams to identify root causes, drive remediation and implement preventive measures.
Act as the CASA product business owner to champion governance of platform stability, scalability, and operational efficiency.

Operational Excellence & Governance

Identify process gaps and drive improvements initiatives to strengthen operational efficiency, controls and process governance.
Work closely with Risk, Compliance and Operations teams to ensure adherence to regulatory requirements and internal policies.
Manage incident reviews, root cause analysis and remediation initiatives where required.

Customer & Employee Journey Management

Map and optimise end-to-end customer and employee journeys through technology enablement, process redesign and automation.
Identify friction points across digital, branch and assisted channels and drive solutions to improve customer experience.
Work closely with support teams to ensure journeys are intuitive, seamless and operationally sustainable.

Stakeholder Management

Lead cross-functional initiatives involving Technology, Operations, Channels, Risk and Compliance teams to deliver strategic platform enhancements and business outcomes.
Drive alignment across multiple stakeholders to ensure timely delivery of strategic initiatives.
Prepare and present updates, business cases, platform roadmaps and management reports for senior stakeholders.

Requirements

6–10 years of experience in banking, product management, platform management, or a related field
Strong understanding of deposit products, banking operations and technology systems
Proven track record to lead platform enhancements, system implementations, and process improvement
Experience in investigating and resolving production issues through stakeholder management and RCA
Strong stakeholder management skills, with the ability to drive alignment across multiple functions
Meticulous with a strong focus on execution and follow-through
Proactive, self-driven, eager to learn, and comfortable to operate in a fast-paced environment