About The Role

Responsible for the effective delivery, supervision, and coordination of soft and hard FM services, ensuring operational excellence, statutory compliance, safety, service quality, and client/customer satisfaction.

Supervise MEP, HVAC, electrical, plumbing, civil, BMS, fire & life-safety and other building systems. Monitor preventive and corrective maintenance activities. Ensure planned maintenance schedules are completed on time. Coordinate with specialist contractors and service providers. Review equipment performance, breakdowns, maintenance records and technical reports. Ensure statutory inspections, certifications and compliance requirements are maintained. Monitor CAFM/work-order systems and ensure timely closure of jobs. Manage cleaning, housekeeping, waste management, pest control, landscaping, security and other support services. Monitor manpower deployment, attendance, grooming and service standards. Conduct regular inspections and ensure agreed SLA/KPI standards are achieved. Address complaints and coordinate corrective actions. Ensure proper consumable, equipment and material management. Lead supervisors, technicians, housekeeping staff and outsourced service teams. Prepare duty rosters and manpower plans. Conduct toolbox talks, team briefings and performance reviews. Ensure compliance with HSE policies, PPE requirements and safe working practices. Coordinate emergency response, incident reporting and business-continuity activities. Act as a key operational contact for clients/end users. Conduct site inspections and service review meetings. Monitor contractor performance against SLAs and KPIs. Verify service reports, quotations, invoices and work completion documentation. Support budgeting, cost control and procurement activities.

Degree/Diploma in Facilities Management, Mechanical/Electrical Engineering, Building Services or a related discipline. 5–8 years of FM experience, preferably in commercial buildings, residential communities, hospitality, retail or large facilities. Experience managing both hard and soft FM services. Good knowledge of CAFM systems, MS Office, HSE requirements and SLA/KPI management.