Digital Account Manager

WE ARE HIRING A DIGITAL ACCOUNT MANAGER

Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets?

If so, you’ve probably experienced a TLC Worldwide campaign - without even knowing it.

At TLC, we help the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys.

We’ve spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands.

We’re 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive.

Here are a few things that we've got to offer

• Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients
• Weekly webinars to support your development through our People Academy
• Annual TLC Wellness Week and programmes throughout the year
• TLC Culture Club - including seasonal social events, tasty lunches & more
• TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave
• TLC Rise - supporting and empowering women into leadership roles
• 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits
• TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme

The Account Management team drives client growth by delivering exceptional programmes and building strong, long-term partnerships. They lead end-to-end programme development, ensuring seamless execution, high-quality delivery, and outstanding client experiences that deliver results.

We’re looking for a motivated, commercially minded Account Manager who thrives on building strong client relationships, spotting opportunities, and helping deliver outstanding work for both our clients and the business.

What you'll be doing

• Lead the end-to-end delivery of digital projects, from scoping through launch and post-launch optimization.
• Manage website builds, promotional microsites and digital campaign implementations.
• Coordinate technical projects including CRM programs, API integrations, data feeds, customer journeys and platform enhancements.
• Work closely with developers, designers, solution architects and third-party technology partners to deliver seamless digital experiences.
• Translate client requirements into clear technical briefs and project plans.
• Manage project timelines, budgets, risks, dependencies and stakeholder communications.
• Support the planning and delivery of sweepstakes, promotional campaigns and reward programs, ensuring all technical and operational requirements are met.
• Facilitate requirements gathering, solution workshops and project kick-offs.
• Ensure all solutions meet quality standards through testing, UAT and launch readiness.
• Analyze campaign performance and digital metrics to identify opportunities for continuous improvement.
• Collaborate with Account Management, Sales, Creative and Customer Service teams to deliver exceptional client experiences.

Who we're looking for

• The ideal candidate have experience or familiarity with website creation, or with platforms such as Squarespace or WordPress.
• Strong account management experience in marketing, loyalty or digital solutions.
• A confident communicator who can build trust with clients and colleagues alike.
• Commercially minded with a knack for spotting growth opportunities.
• Organised, proactive, and solutions-focused.
• Comfortable working with data to generate insights and recommendations.

• Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.
• At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.
• A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.
• If you're excited by everything we've told you, then it's time to apply!