Principal Technical Service Account Manager

Principal Technical Service Account Manager

About this role

The Principal Technical Service Account Manager leverages in-depth technical specialties to provide customized solutions, directly addressing client requirements. This role balances technical problem-solving with strategic account management, ensuring client satisfaction through tailored solutions and proactive account oversight.

Responsibilities

• Develop close working relationships with the technical community of new or under‑developed customers; identify, penetrate, and build relationships with key decision makers leading to new opportunities.
• Lead customer projects, providing technical expertise and support to develop high‑quality, cost‑effective, and fit‑for‑purpose solutions.
• Partner with sales teams to identify and shape new opportunities, building a strong project pipeline.
• Manage pipeline with the Commercial team, ensuring accurate delivery forecasts, evaluating and mitigating risks, and ongoing adjustments to volume and revenue projections
• Understanding customer needs, culture, capabilities, structures, and processes to support solution design, pipeline development, and technical strategies, anticipates customer and market needs
• Provide customers with technical support related to processing issues or challenges.
• Follow and share market intelligence and industry trends to contribute to solution development.
• Promote Tate & Lyle’s technical leadership by presenting new product ideas and technologies to existing and potential customers, including at technical symposiums.
• Support customers in using Tate & Lyle ingredients by leveraging knowledge of the ingredient portfolio and applications
• Create recognition for Tate & Lyle’s ingredients and technologies by developing and fostering industry relationships (including trainings and Workshops)
• Work cross‑functionally within Tate & Lyle to ensure customer performance goals are met.
• Be the technical reference for colleagues by driving technical discussions, sharing expertise across the technical community and team, and building connections with the global community to promote knowledge exchange.

Key Competences

• Strong understanding of food companies, processing conditions, and formulation/processing challenges.
• Combines technical expertise with insights into the external environment and customer business to drive commercially astute decisions aligned with strategic objectives.
• Think creatively, analytically, and holistically to explore problems and generate impactful technical solutions.
• Conducts rigorous, high‑quality research aligned with scientific and professional standards, elevating Tate & Lyle’s reputation.
• Adapts processes and approaches to customer needs; develops best practices and ensures alignment across teams.
• Leverages strong stakeholder understanding to influence, align, and engage internal and external partners.
• Takes accountability for delivering high‑quality, timely, and commercially successful solutions.
• Identifies and seizes new opportunities, converts plans into actionable steps, monitors progress, and drives continuous improvement.
• Drive cross‑functional teams accountable for cost discipline, realistic timelines, and timely, high‑quality responses to customer needs.
• Act as a proactive business contributor by identifying and bringing forward relevant insights, supporting the development (VOCs, NPDs, Innodays), and leading the creation and refinement of workflow.

Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce.