IT professional

We are seeking experienced remote IT professionals with strong troubleshooting skills and hands-on experience in Microsoft environments. Ideal candidates should be proficient in diagnosing hardware and software issues, supporting Windows systems, Microsoft 365, networking, and general IT infrastructure. Applicants must be detail-oriented, reliable, and capable of resolving technical issues efficiently in a remote support setting.

Strong proficiency in the English language (written and verbal) is required to ensure clear communication with clients and team members.

IT Support Skills & Tools

Overview

• Candidates applying for IT support roles should be familiar with the following tools,
• technologies, and troubleshooting practices commonly used in our environments.

Operating Systems

•  Windows 10 and Windows 11 administration and troubleshooting
•  Basic Windows Server awareness
•  Windows user profiles and permissions
•  Device setup and configuration
• Microsoft Cloud & Identity
•  Microsoft 365 administration
•  Microsoft Entra ID (Azure AD)
•  Managing Entra / Azure joined devices
•  User account management and MFA
•  Basic familiarity with Microsoft Azure

Windows Troubleshooting Tools

•  Command Prompt and basic command-line tools
•  PowerShell (basic use)
•  DISM
•  CHKDSK
•  SFC / System File Checker
•  Event Viewer
•  Reliability Monitor
•  Task Manager
•  Windows startup troubleshooting
•  Windows Update troubleshooting

Networking

•  IP configuration and troubleshooting
•  DNS issues
•  Connectivity troubleshooting
•  VPN basics
•  Router and firewall basics

Hardware Troubleshooting

•  Desktop and laptop diagnostics
•  BIOS / UEFI configuration
•  SSD / NVMe drive troubleshooting
•  Peripheral troubleshooting (monitors, keyboards, webcams, etc.)
• Printers & Network Devices
•  Local and network printer setup
•  Printer driver troubleshooting
•  Print spooler issues
•  Network device connectivity troubleshooting
• Software & Business Applications
•  Microsoft Outlook
•  Microsoft Office / Microsoft 365 apps
•  Excel and Word troubleshooting
•  Dropbox and OneDrive
•  Browser troubleshooting (Chrome / Edge)
• Security & Endpoint Awareness
•  Antivirus / endpoint protection basics
•  Malware troubleshooting
•  Phishing awareness and security best practices
•  Secure document environments

Typical IT Support Tasks

•  Software installation
•  Driver installation and updates
•  Windows updates
•  File backup and restore
•  System diagnostics and troubleshooting Nice to Have
•  Experience with RMM tools
•  Backup solutions
•  PC hardware upgrades or custom builds
• Work Remotely