About The Role

Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.

Who We're Looking For

We are seeking a highly skilled, proactive, and self-driven Operations Engineer to join our team. In this critical individual contributor role, you will be responsible for the support, monitoring, maintenance, and operational excellence of Java-based software applications running on Linux servers. You will serve as a key technical resource — providing escalated support, driving root cause analysis, contributing to capacity planning, and participating in the continuous improvement of production systems. -

Some of What You'll Do

Scope of the Role

Direct Reports: This is an individual contributor role with no direct reports

Key Responsibilities

Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status.
Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors to resolution.
Identify, analyze and resolve the assigned tickets using root cause analysis to determine the appropriate solution(s).
Install, monitor, maintain , support, and optimize all production server hardware and software.
Participat e in the ticket review process and p rovid e severity and scope analysis of issues, inquiries and requests; maintaining ownership until resolution.
A nalyze metrics and identify the possible reasons for any achievements or deviations.
Action plan and execut e for the feedback received from customer s .
Continuous monitoring of production servers that includes system health, resource utilization, file transfer rate, database insert rate and logs.
Application health monitoring that includes file processing, data loading, completion of scheduled tasks, report generation, application related processes, dashboards and application logs.
Use alarm monitoring tools, interpret the condition being alarmed, resolve and/or escalate to the next level support.
Monitor, execute and support production performance by performing benchmarking and research while initiating actions to improve results and/or problem correction.
Error research based on the warnings, errors available in the production logs.
Prioritize the production issues by analyzing the logs, database entries and processes.
Perform User Acceptance Test in the production environment and perform relevant error research .

Experience, Education and Certification

Bachelor degree in computer science, electronics or telecommunication or equivalent work experience.
2 + years relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development.
Certification on operating systems and databases (Preferred)
Preferred Oracle certifications-OCP, OCA, SQL Server Certified Engineer

Additional Requirements

Exceptional customer service skills and demeanor, along with the innovative ability to communicate with both technical and non-technical clients

Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques.
#LI-Hybrid
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Why You Should Join Us

Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.

At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.

Know someone at Syniverse?

Be sure to have them submit you as a referral prior to applying for this position.

Pay Transparency

In accordance with applicable pay transparency requirements, Syniverse will provide information regarding the salary range or compensation for this position during the recruitment process and prior to any compensation discussions.