About The Role

Control Risks is looking for a GSOC Programme Specialist to lead a newly formed GSOC programme for a global technology company, based in Singapore. Whilst this role will be scheduled on a general shift, the team will provide continuous 24/7 coverage of the client's operations in APAC and other global regions, and will operate on a rotational shift basis.

To be considered for this role, candidates should be currently based in Singapore and hold full work rights.

Responsibilities

Responsible for team recruitment, scheduling, performance evaluation/management and other personnel management/ employee relations (i.e., absenteeism, disciplinary actions, turnover).
Responsible for staff onboarding, training, drilling, quality inspection, shift rostering, developing SOPs and other operation management.
Provide regular & ad hoc business reports per client requirements.
Lead operation process optimization, identify problems or risks in the workflow, submit improvement plans, and assist in solving them.
Regularly liaise with client to ensure that client's issues are resolved in a timely manner, and ensure GSOC Analysts & Shift Leads are aligned with overall vision/strategy.
Step in to support GSOC operations, as needed.
Support relevant stakeholders across the business with ad hoc requests.

Requirements

University degree or above and 4+ years GSOC experience gained in a leadership capacity.
Proficiency in global risk event monitoring, OSINT tactical intelligence, security systems and devices, response and incident/emergency response protocols.
Strong analytical and problem-solving skills, as well as strong decision-making skills in key scenarios.
Good at listening to and identifying customer needs, able to work under pressure and to tight deadlines, and able to manage teams in a fast-paced environment.
Ability to develop and manage programmes, including prioritising tasks, tracking key performance indicators (KPIs), planning, allocating resources, executing, and overseeing progress.
Work proactively, have the ability to solve problems, and have a high sense of responsibility.
Proficient in using office software, with excellent document & technical writing skills.
Proficiency with data analytics and problem-solving skills.
Professional verbal and written communication skills.