About The Role

Full time Hours per Pay Period

80 Shift

Varied

Minimum

$23.59 USD Maximum

$35.02 USD(This represents the rate for an individual with significant experience in this job)

Department

Computer Operations

Current Bay Area Hospital Employee: If you are a current Bay Area Hospital employee, please apply through the Workday internal career site.

The future looks bright at Bay Area Hospital, and we are always searching for quality people to join our team. We offer a great atmosphere, competitive pay, a wide array of benefits, and many growth opportunities for our employees.

Job Description

IT Support Technician I

Serves a crucial role as the initial contact in providing tier 1 technical support and assistance to all hospital staff, working onsite and remote, supporting the ongoing operation of IT systems, and resolving issues efficiently. Performs shift duties, system maintenance tasks, and other computer operation jobs.

IT Support Tech I will work directly with the Service Desk team members to resolve issues within the team prior to escalation if possible.

POSITION SUMMARY

IT Support Tech I will work directly with the Service Desk team members to resolve issues within the team prior to escalation if possible.

PRINCIPLE DUTIES AND RESPONSIBILITIES

Provides first line response for users requiring assistance with IS equipment and systems and assists users with initial troubleshooting
Assists with self-service password resets for AD integrated systems, and assists with passwords resets for other hospital systems
Inputs, assigns, and tracks work orders and support tickets
Monitors various systems as necessary to verify interface connectivity, and to check for miscellaneous errors and problems
Regularly monitors incoming voicemail and email
Completes daily responsibilities and issue logs
Communicates to co-workers any pertinent issues and/or problems occurring during the shift
Performs all the applicable shift duties, system maintenance tasks, and other computer operation jobs as required.
Maintains up-to-date knowledge of operating procedures and standards
Analyzes issues and acts within scope of knowledge. If needed, escalates issues further to the next appropriate person(s)
Assists as a reliable resource for at least one of IT Support core additional responsibilities, which may include, but are not limited to: access management setup, submitting and coordinating data submission to outside agencies
Coordinates activities with IT Support, Networking, Epic Training, and Programming to ensure good customer service
Creates documentation for inter-departmental training or for end users as needed
Trains other IT Support staff or end users as needed
Assists as needed with other additional responsibilities which may include, but are not limited to: submitting/processing Canon and HP printer maintenance requests, ordering supplies, maintaining department and support telephone numbers
Other duties as assigned

SKILLS AND ABILITIES

Maintains regular, consistent, and punctual attendance at the assigned job location
Good customer service and organizational skills
Experience with Microsoft Windows, Microsoft Office Suite, MS Edge
Ability to identify, research, document, and resolve problems
Displays knowledge of all computers, peripheral equipment and various software programs applicable to the position
Typing skills preferred
Knowledge of PC’s, printers, and networking preferred
Ability to perform in high pressure situations
Work productively and independently with limited supervision
Demonstrates documentation skills
Demonstrates the ability to consistently follow documentation and instructions

EDUCATION/CERTIFICATIONS/LICENSES/DEGREES

Associate’s degree or equivalent experience preferred
CompTIA + certificate preferred

EXPERIENCE

One (1) year of experience as a helpdesk specialist or other related proven computer experience will be considered. Related education/experience may be substituted at the discretion of the department leadership.

GENERAL INFORMATION

Union Affiliation: UFCW

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and job skills required.

Physical/Mental/Environmental Requirements

Able to stand, climb, stoop, bend frequently; positions require considerable physical activity
May be required to lift up to 75 pounds
Requires ability to tolerate exposure to conditions which may include toxic chemicals, bio-hazardous materials, dirt, dust, fumes, smoke, heights, high temperatures or confined spaces
Able to use proper body mechanics to lift supplies and equipment and push carts and dollies weighing up to 500 lbs.
Needs adequate color vision. Must wear protective clothing as required.
May be required to travel to various locations
Ability to communicate effectively through reading, writing, and speaking in person or on telephone