B2B - Sales Operations Specialist (Korean Bilingual)

1. National Account Sales Operations

• Support strategic retail accounts (e.g., Costco, Ulta, Target, Nordstrom)
• Oversee purchase order tracking, allocation, and fulfillment coordination
• Monitor sell-in, sell-through, and inventory health across accounts
• Support line reviews, seasonal programs, and promotional execution
• Coordinate new item setup, SKU onboarding, and retailer compliance requirements

1. Forecasting & Inventory Planning

• Assist in demand forecasting and replenishment planning
• Work closely with supply chain to optimize inventory levels
• Identify potential stock risks or overstock situations
• Support pricing adjustments, promotional forecasting, and margin analysis

1. Financial & Deduction Management

• Monitor retailer deductions, chargebacks, and claims
• Coordinate with Finance to reconcile invoices and AR
• Track trade spend, co-op programs, and promotional investments
• Analyze gross margin performance by account and SKU

1. Reporting & Business Analytics

• Prepare weekly/monthly business performance reports
• Analyze trends and provide insights to senior leadership
• Track KPI performance (sales growth, IMU, inventory turns, margin)
• Support executive presentations and retailer business reviews

1. Cross-Functional Leadership

• Coordinate with Brand partners on pricing, packaging, and product changes
• Partner with Marketing on retail activations and in-store programs
• Improve internal operational workflows and reporting systems
• Support continuous improvement initiatives

Required Experience

• Korean Bilingual required
• Bachelor’s degree in Business, Supply Chain, Finance, or related field
• 3–5 years of experience in B2B sales operations, wholesale, or retail management
• Experience working with major national retailers strongly preferred
• Strong Excel proficiency (advanced functions, pivot tables required)
• ERP experience preferred
• Strong analytical and problem-solving skills
• Ability to manage multiple high-volume accounts simultaneously
• Strong communication and cross-functional coordination skills

Preferred Industry Experience

• Beauty, cosmetics, or CPG distribution
• Experience with retail programs (TPD, co-op, IMU, promotional planning)
• Knowledge of retailer compliance, chargebacks, and deduction processes
• Understanding of margin analysis and working capital impact

All your information will be kept confidential according to EEO guidelines.