About The Role

To support and coordinate the day-to-day delivery of soft and hard facilities management services, ensuring smooth operations, quality service delivery, safety, statutory compliance, and customer satisfaction.

Coordinate daily operations of MEP, HVAC, electrical, plumbing, civil, fire & life-safety and other building services.
Monitor preventive and corrective maintenance activities.
Follow up on breakdowns and ensure timely resolution of maintenance complaints.
Coordinate with technicians, supervisors and specialist contractors.
Monitor maintenance schedules and ensure completion within agreed timelines.
Maintain equipment, maintenance and service records.
Assist with statutory inspections, testing and compliance requirements.
Monitor CAFM/work-order requests and ensure proper closure.
Coordinate cleaning, housekeeping, waste management, pest control, landscaping, security and other soft services.
Monitor manpower deployment, attendance, uniforms and grooming standards.
Conduct routine site inspections and ensure cleanliness and service standards are maintained.
Follow up on customer complaints and ensure corrective actions are completed.
Monitor consumption and availability of cleaning materials, chemicals and other consumables.
Ensure contractors deliver services according to agreed SLAs and KPIs.
Ensure compliance with company HSE policies and site safety procedures.
Conduct routine safety and service inspections.
Ensure appropriate PPE and safe working practices are followed.
Report incidents, hazards and unsafe conditions promptly.
Support emergency response and evacuation procedures.
Coordinate with vendors and contractors for scheduled and corrective works.
Monitor contractor performance and service quality.
Verify work completion and service reports.
Assist with quotation comparisons, purchase requests and invoice verification.
Prepare daily, weekly and monthly operational reports.
Maintain service records, checklists, inspection reports and maintenance documentation.
Track pending work orders and ensure timely closure.
Assist the Facilities Manager/Senior Executive with operational and administrative tasks.
Diploma or Bachelor's degree in Facilities Management, Engineering, Building Services, Hospitality or a related field.
2–5 years of experience in facilities management or a similar operational role.
Experience in both soft and hard FM services is preferred.
Basic knowledge of MEP systems, cleaning operations, HSE and contractor management.