Laboratory Technician

Job Title: Laboratory Technician I, Lab Services

Revision: 0000

Job Code: 701622

Shifts Available: Wed-Sat 9:00 a.m. - 7:30 p.m., Wed-Sat 7:00 p.m. - 5:30 a.m., Tues-Fri 9:00 a.m. - 7:30 p.m.

FLSA: OT Eligible

• Hybrid? N
• Dept.: Lab Services

Business Unit: QualTex-SA

CPF Level: TB1

General Summary

Responsible for performing pre‐ and post- analytical sample processing.

Maintain knowledge of all current Standard Operating Procedures (SOPs) required to perform effectively. Maintain excellent communication with the Department and other Laboratory Services personnel.

Commit to and abide by the character of BioBridge Global’s Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE).

Support, communicate and reinforce the mission and vision of the enterprise.

Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.

Major Duties and Responsibilities

Essential Tasks

Competently perform all assigned departmental duties.

Performs Pre‐Analytical tasks outlined below

• Box reception
• Sample accessioning
• Pooling for NAT testing
• Cooler/Freezer Reconciliation
• Shipping send out samples
• Exceptions management through LIMS and other internal tracking systems
• Relabeling

Performs Post-Analytical tasks outlined below

• Storing post-tested samples in Idetic system
• Disposal
• Creating salvage product
• Identify incomplete testing through the salvage application and forward samples

• Perform routine maintenance of pre-analytic equipment
• Maintain strict adherence to Standard Operating Procedures (SOPs).
• Prepare and maintain reports/records in an accurate and timely manner.
• Perform computer data entry.
• Operate equipment utilizing established protocols and within quality control limits.
• Recognize equipment malfunctions and/or technical problems and take appropriate steps to resolve.
• Maintain departmental supplies within established inventory levels.

Commit to and embrace the mission, vision, and core values of QualTex Laboratories

• Positive work attitude
• Respect for co-workers and management staff
• Excellent customer service [for both internal and external customers]
• Adherence to all safety, regulatory, and quality requirements
• Continuous improvement

• Participate in continuing education and attend meetings as required.
• Assist with training and/or mentoring of new employees and/or volunteers.
• Participate in team-oriented work projects for the development and implementation of validations, process improvements, and Standard Operating Procedures (SOPs).
• Performs other duties as assigned.

Education

• Requires a high school diploma or general equivalency diploma.
• Prefers an Associate Degree from an accredited college or university in a specialized area.
• Preferred education physical sciences or the laboratory field.
• Licenses and/or Certifications
• Medical Technician or Certified Laboratory Assistant preferred

Experience

• No prior specific work experience required.
• Prefer one or more years of laboratory experience.

Knowledge

• Must acquire a working knowledge of department procedures.
• Must maintain knowledge of and perform according to Standard Operating Procedures (SOPs) and policies.

Skills

• Must be able to print and write legibly.
• Must have strong computer skills.
• Must maintain competency in laboratory skills for liquid and material handling.
• Must be able to operate laboratory and/or other job related equipment.

Abilities

• Must be able to keep information confidential.
• Must be able to work with interruptions and perform repetitive tasks.
• Must be neat in appearance and well groomed.
• Must be professional, detail oriented, self-motivated, innovative, creative, assertive, organized, communicative, and have the ability to work independently.
• Must have the ability to answer telephones in a friendly and courteous manner.

Working Environment

• Works in a well-lighted air conditioned and heated laboratory/department.
• May be exposed to electrical, mechanical and chemical hazards and other conditions common to a laboratory environment.
• May be exposed to blood borne pathogens and other conditions common to a clinical laboratory environment.
• May have bodily exposure to refrigerator/freezer temperature, especially hands and face.
• Will work extended hours during peak periods.
• May be required to work any time of the day, evening or night during the week or weekend.
• Occupational Exposure Assignment - Category I

Physical Requirements

• Requires manual and finger dexterity and eye-hand coordination.
• Will require walking, bending, and prolonged sitting and/or standing during work hours.
• Required to carry up to 25 lbs. and occasionally lift up to 40 lbs.
• Requires normal or corrected vision and hearing corrected to a normal range.