Operations Team Leader

• AM – 9hrs shifts flexibility between 0600 – 1800, salary for days - £36001.71 per annum.
• Night Shift – 9hrs shifts flexibility between 1800 – 0600, salary for nights - £ 47988.87 per annum.

Deliver consistent performance, ensuring that all aspects of the operation are managed proactively, in-line with the Control Tower and on time.   Ensuring that KPI’s are consistently achieved. High level of colleague engagement and management.

• Manage team attendance, performance, productivity and accuracy levels, motivating team members to achieve high levels through the Section Supervisors
• Co-ordinate the warehouse operation to ensure effective operational performance in accordance with the Control Tower
• Drive continuous improvement within the warehouse, implementing plans to consistently improve performance
• Responsibility for shift manning and labour management to achieve workloads in a time sensitive operation in line with agreed operational budget
• Overall management and responsibility for achieving operational KPI’s, including scanning, trunk off bay times and error KPI’s
• Maintain a good working knowledge of warehouse operation areas including tip time/areas, yard organisation, damage areas
• Communicate confidently and effectively with employees, Partners and other areas of the business to maintain and develop positive relationships
• Responsible for the promotion of Health and Safety within the warehouse promoting MHE and accountability
• Managing the performance of employees to ensure maximum productivity and taking appropriate steps to manage under performance
• Responsible for proactively managing and addressing any disciplinary matters that may arise enduring that the correct procedure is followed at all times
• Responsible for the control and management of all sickness and absence, supporting and management employees effectively to ensure low levels of absence
• By example and training, assist the FLTD’s in achieving and maintaining a safe, disciplined and effective hub operation
• Provide clear leadership whilst promoting a positive team atmosphere
• Assist the training team to successfully onboard new starters and feed back to relevant department managers on progress
• Inform the Operations Managers of any problems that cannot be resolved within the team and discuss solutions
• Continually monitor to ensure all freight, equipment and facilities are treated with care and respect, reporting any discrepancies to the relevant department manager
• Ensure MHE defects are correctly reported, repaired and communicated to the relevant department and teams
• Ensure all employees have received specific training instruction to safely complete their daily tasks.
• Inform an Operations Manager of any deviance from correct operating practices and take action to remedy
• Review practices and procedures to ensure they are efficient and fit for purpose, reporting back to the Operations Manager with suggested alternative solutions.
• Proven leader with experience of managing a large team (minimum 40 employees) in a busy fast paced warehouse
• Proven experience of all aspects of people management including probationary, attendance, performance and disciplinary matters
• PC literate including a good working knowledge of MS packages
• Knowledge and experience of safe working practice inclusive of all H+S elements
• Displays confidence and a pro-active approach and ability to motivate employees
• Ability to work as part of a team and demonstrate a professional attitude
• Organised and focussed approach to all administrative duties
• Ability to work effectively and accurately under pressure
• Excellent communication and leadership skills
• Ability to problem solve
• Access to a bespoke, state-of-the-art facility designed for comfort, safety, and operational excellence.
• Clear career progression pathways within a growing national network.
• Ongoing access to diverse training and development programmes.
• Pension scheme and other benefits.
• High street shops discounts – (expanding the Hapi App benefits in more details)
• Uniform provided - (including cold weather suit in winter),
• EV salary sacrifice scheme,
• Free GP & wellness appointments through our R&R platform
• Employee of the month scheme,
• Subsidised canteen with free beverages,
• Changing facilities available (including showers)
• Free on-site parking and staff amenities.
• Supportive, team-focused working environment.