About The Role

JOB SUMMARY

Provides direct support to the Breast Imaging Department including Radiologists, Technologists and patients. Primary responsibilities include direct patient care, assisting Radiologists with breast imaging procedures, and supporting Technologists. Other responsibilities include knowledge and execution of current organizational/departmental policies and procedures, breast imaging exam details, and inventory/supplies (including but not limited to medication). As a representative of the Breast Imaging Department HAIII’s are required to always maintain professionalism and facilitate interdepartmental communication.

The flexibility to orient and work at all UCSF Medical Center locations is required.

DUTIES & ESSENTIAL JOB FUNCTIONS

%
of time

Essential Function (Yes/No )

Key Responsibilities

(To be completed by Supervisor)
40%

Administrative: Breast Imaging Department

All responsibilities included in HAII
Tracking exams APEX
Schedules exams, reschedules exams, and changes resources of exams under the direction of Radiologists and Technologists
Calling patients: to confirm or locate patient
Reviewing images: checking for previous images, image transfers to PACS, etc.
Request previous imaging from Film Library
Preparation/Collection of consent forms and intake forms
Provides supporting literature for patients regarding biopsies and post biopsy instructions
Coordinates and Facilitates workflow within and between departments: notifying Breast Care Center of patient exam status, walking patient to appropriate department for appointments, retrieving patients from Breast Care Center, communicating with Radiologists about patient/exam status, communicating with Technologists about patient/exam status
Printing specimen orders/labels
Proficient with using the language assistance line
Ordering supplies
Any other duty as assigned

40%

Clinical: Breast Imaging Department

Use two patient identifiers to identify patients with correct exam
Changing patients, cleaning rooms, Stocking Linens, etc.
Set up table and tray for exams
Transport of Patients to designated departments and Specimens to Pathology
Assists Radiologists/Technologists in Exams and Special Procedures
Assist with patient positioning as needed
Cleaning patient care areas in accordance with infection control and current departmental standards
Implementing all current regulatory standards within Breast Imaging
Monitors patients within clinic and attends to our patients specific needs
Communicating with patients, Radiologists and Technologists regarding patient symptoms or condition, patient/Radiologist/Technologist status, workflow status, equipment issues, room conditions, inventory, etc.
Ability to utilize code system and security when appropriate
Enter exam notes in APEX

20%

Communication

100%

(To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.)

LIVING PRIDE STANDARDS

Service Excellence

Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.

Work Environment

Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
Picks up and disposes of any litter found throughout entire facility.
Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
Protects the physical environment and equipment from damage and theft.

OTHER FUNCTIONS AND RESPONSIBILITIES

Performs other duties as assigned.
Equipment cleaning in accordance with Infection Control Standards
Practicing and maintaining department safety policies including MR and Radiation Safety
Practicing and maintaining State and other regulatory body (e.g. JCAHO) policies
Demonstrates accountability and responsibility for department expectations and standards
Ability to work with minimal supervision
Assists other departments when necessary

REQUIRED QUALIFICATIONS

High School Diploma
Three (3) years of experience
Read and write in the English Language
Flexibility in scheduling, ability to rotate shifts and coverage for weekends and holidays if necessary
This position requires flexibility to orient and work at all UCSF Medical Center locations
Ability to read medical reports/chart notes/exam orders
Working knowledge of Apex/PACS/Microsoft Office
Budgetary consciousness (use of time, supplies and productivity)
Follows policies and procedures.