About The Role

To maintain a high customer service focus by approaching your job with the customers always in mind.

To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals. • To maintain an environment that promotes flair, creativity and consistency in the quality of cleanliness, hygiene and presentation.
To ensure that all Housekeeping standards, polices and guidelines are followed.

Financial

o Ensure that revenues and / or cost controls are maximized through proactive actions rather than reactive management.
o Ensure current knowledge of key hotel and department financial targets
o To maintain a working knowledge of key costs associated with the department
o Assist in the preparation of budgets and /or forecasts if required.

Administration

o To assist in any inventory / stock taking as / when required.

o To ensure that all projects, departmental reports, schedules, are completed accurately and punctually.

o To participate in monthly staff meetings and daily follow up action briefings

o To assist in updating sections of the Departmental Operations Manual when required.

o To ensure weekly schedules are completed according to advance notice requirements, considering also employee requests favorably and ensuring employee productivity / multi skilling is maximized to control payroll costs.

o To actively participate in Employee Engagement, Guest Satisfaction & other special projects carried out to improve standards.

o To be demanding of quality focused standards and not accept those below hotel specifications.

o To relieve any colleagues or assume “in charge” role as directed by next level superior.

o To demonstrate full working knowledge of all duties and tasks in the place of work.

o Maintain good personal hygiene, to be professionally well groomed so as to represent a high standard of the hotel/company and lead by example

o To ensure confidentiality of all information regarding guests / staff and /or the hotel operations is not disclosed to unauthorized persons at any time .