Associate -Digital Product Management

The Associate Digital Product Manager will support the delivery and continuous improvement of digital products by working closely with product, technology, operations, and business teams. The role involves gathering requirements, coordinating user acceptance testing, tracking product enhancements, analyzing user feedback, and helping ensure timely delivery of high-quality digital solutions. The ideal candidate should have strong communication skills, attention to detail, basic product management understanding, and the ability to collaborate across teams in a fast-paced environment.

1. Program & Project Leadership (Primary – 40–50%)

• Lead and manage cross-functional projects and initiatives end-to-end across Product, Technology, Operations, Compliance, and Reporting/MIS.
• Facilitate project planning, milestone creation, execution tracking, and delivery governance.
• Identify, document, and escalate risks, issues, dependencies, and blockers proactively.
• Ensure accurate and timely reporting of project progress, including executive-level updates.
• Conduct post-implementation reviews, lessons learned, and ensure follow-through on corrective actions.
• Support incident management (INC) by coordinating analysis, remediation, and prevention steps with Product & Technology teams.

1. Technology Investment Planning & PMO Governance (25–30%)

• Support technology investment planning including demand sizing, annual planning, and priority alignment.
• Track budget burn, under-burn/over-burn analysis, forecast variances, and alignment with epics/features.
• Coordinate with central Lean Portfolio Management (LPM) / PMO to submit data, consolidate inputs, and facilitate financials management
• Maintain governance dashboards, reports, and metrics for investment utilization and capacity planning.
• Partner with Product Managers on funding requests, reallocation needs, and investment decision-making.

1. Vendor & Third-Party Coordination (10–15%)

• Serve as a coordination point for selected vendors providing technical, operational, or testing services.
• Track vendor deliverables, timelines, performance, and capacity usage.
• Ensure alignment between vendor workstreams, internal product teams, and technology execution teams.

1. Product Ownership & Delivery Support (20–25%)

• Support roadmap planning, prioritization, and intake of business rules and enhancements.
• Gather detailed requirements and write user stories with clear acceptance criteria for compliance-driven or strategic initiatives.
• Support backlog refinement, sprint execution, and UAT for selected workstreams.
• Validate deployments and ensure that fixes, enhancements, and control requirements function as expected.
• Coordinate closely with the Product Manager for prioritization, risk communication, and alignment.

1. Cross-Functional Facilitation

• Partner closely with Business, Operations, Technology, Reporting/MIS, Control Management, and other product teams to ensure alignment.
• Drive clarity, remove ambiguity, and ensure crisp communication between technical and non-technical stakeholders.
• Support change management, readiness activities, and documentation needs across initiatives.

Education

• Bachelor’s degree in Business, Technology, Engineering, or related fields.

Experience (5–8+ years)

• Experience in Project Management, PMO, Business Analysis, or Product Ownership.
• Strong experience working in Agile/Scrum/Scaled Agile environments.
• Exposure to technology investment planning, budgeting, burn analysis, or portfolio governance is highly desirable.
• Experience coordinating with Technology, Operations, Compliance, or data/reporting teams.
• Experience in workflow, case management, or servicing platforms is a plus.

Skills

• Strong project management and execution skills.
• High proficiency in risk/issue management, tracking, governance, and structured reporting.
• Strong analytical skills: ability to interpret data, identify trends, and derive insights.
• Excellent written and verbal communication, documentation, and presentation skills.
• Strong stakeholder management and collaboration skills across cross-functional teams.
• Organized, detail-oriented, and capable of managing multiple priorities.
• Growth mindset, proactive, and resilient in high-volume, high-pressure environments.