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Quality Assurance Executive - Shadow Ridge

Marriott Ownership Resorts, Inc. · Marriott's Shadow Ridge, United States

Quality AssuranceExternal listingfull-timeabout 2 hours ago

About The Role

Are you looking for a place where meaningful moments are made together?

W e make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Quality Assurance Executive , you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled .

  • Competitive Pay
  • Medical/Dental/Vision/401K opportunities
  • Travel discounts
  • Credit Union Membership
  • Tuition Reimbursement
  • Professional Counseling & Family Support
  • Growth and Development Opportunities

*Benefit eligibility will vary by position

As a Quality Assurance Executive, a typical day will include

  • Assure complete and accurate processing of documents pertaining to sales.
  • Focus on quality , accuracy, productivity and associate motivation with emphasis on monitoring consistency, effective feedback, and accurate tracking.
  • Review any paperwork discrepancies or deficiencies with the Sales Executive and/or Sales Manager.
  • Review details of contracts with customers.
  • Thoroughly review loan applications and financial documents with the customer and ensures proper completion.
  • Leverage resources for providing service to guests and O wners (e.g., Vacation Ownership Advisors) in an effective manner.
  • Fulfill requests from O wners regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.

Guest Experience and Company Standards

  • Welcome and greet guests and anticipate and address their needs.
  • Interact with colleagues and guests professionally and promptly.
  • Develop and maintain positive working relationships with others . Support team to reach common goals and listen and respond appropriately to the concerns of employees.
  • Always follow company policies and safety procedures.

To Become a Quality Assurance Executive

  • Available to work a flexible schedule to include weekends and holidays.
  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time .
  • Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance .
  • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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