About The Role

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview

The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours play a vital role in this position, as the Lot Associate is often the first and last Associate to interact with a customer.

Key Responsibilities

Ensures Customer Satisfaction

Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer.
Maintain a sufficient quantity of carts near the entrance of the store.
When required, ask open ended questions about the customer’s projects in order to determine their needs and level of expertise.
Approach customers to determine if they need help loading product into vehicles and/or shopping carts.
Plan the best method of loading and securing merchandise in customer’s vehicle as per Safe Loading Training.

Maintains Safety and Security

Ensure that all exits/loading areas are not blocked or cluttered; sweep and clean debris off front apron and lumber loading pad.
Follows all Safety and Loss Prevention policies and procedures.
Using appropriate safety procedures with all equipment.

Competencies

Communicates Effectively
Customer Focus

Skills

Interpersonal skills
Organizational skills
Attention to detail

Direct Manager/Direct Reports

Front End Supervisor

Travel Requirements

None

Physical Requirements

Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions

Working within a flexible schedule that may include evening and weekends.
Warehouse environment that can be dusty and noisy.
Working in all weather conditions – frequent exposure to different weather conditions when loading and unloading product.
Doors are frequently open, causing drafts and interior temperature changes.