About The Role

Job Location

Anantara Desaru Coast Resort & Villas

 Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

In-Room Dining Operations
Overseeing the daily operations of the In-Room Dining department.
Ensure all in-room dining orders are received, prepared, delivered, and cleared efficiently and accurately.
Monitor order taking, food preparation, tray setup, delivery, and clearance processes.
Ensure orders are delivered within the established service time and according to hotel standards.
Monitor the quality, presentation, temperature, and accuracy of all food and beverage orders.
Ensure all guest requests, special dietary requirements, and preferences are properly communicated and handled.
Conduct regular checks of guest floors, service areas, pantries, trolleys, trays, and equipment.
Ensure proper mise en place and adequate operating supplies are maintained throughout each shift.
Guest Experience
Deliver warm, professional, and personalized service to all guests.
Handle guest requests, feedback, and complaints promptly and professionally.
Take ownership of service recovery and ensure appropriate follow-up with guests.
Maintain awareness of VIP guests, repeat guests, special occasions, and guest preferences.
Promote available food and beverage offerings, promotions, and upselling opportunities.
Ensure guest privacy and discretion are maintained at all times.
Team Leadership & Supervision
Supervise and support IRD team members during daily operations.
Allocate duties and responsibilities according to business levels and operational requirements.
Conduct daily briefings and ensure team members are aware of operational updates, VIP arrivals, promotions, and special requests.
Coach and develop team members to achieve consistent service standards.
Assist with training, onboarding, and orientation of new employees.
Monitor employee grooming, punctuality, attendance, discipline, and overall performance.
Lead by example and maintain a positive and professional working environment.
Food & Beverage Quality
Ensure all food and beverage items are presented according to hotel and brand standards.
Work closely with the Kitchen and relevant F&B outlets to ensure food quality and timely order preparation.
Monitor portion control, presentation, temperature, and product consistency.
Ensure special dietary requests and food allergies are communicated accurately to the relevant teams.
Report any quality issues immediately and coordinate corrective action.
Order & Delivery Management
Ensure all orders are accurately recorded and communicated to the Kitchen and Beverage teams.
Monitor the progress of orders and coordinate with the Kitchen to minimize delays.
Ensure guest orders are checked for accuracy before leaving the IRD operation.
Ensure trays, trolleys, cutlery, condiments, and other required items are properly prepared.
Monitor timely delivery and clearance of trays and trolleys from guest rooms and corridors.
Ensure proper handling of guest belongings and hotel equipment during delivery and collection.