Senior Patient Access Representative (PRN | Shifts Vary}

Join Children’s National as a Senior Patient Access Representative and serve as a trusted first point of connection for patients and families throughout their care journey. In this role, you will combine compassionate customer service with strong registration, scheduling, insurance verification, and problem-solving skills to help ensure each patient experience begins smoothly and accurately. As a senior member of the Patient Access team, you will also support workflow efficiency, model service excellence, assist colleagues with complex questions, and contribute to a welcoming, mission-driven environment focused on children, families, and the communities we serve.

The Senior Patient Access Rep will report to the Patient Access Supervisor or Manager and provide patient services and administrative support in

ancillary operations. Will act as a knowledge source for registration by assisting in the daily process outcomes of the department. Will support team

with training and problem solving to enhance registration performance. The Sr Patient Access Rep will be responsible for the continued development

of staff and work with management to develop training programs, and assist with compliance with quality assurance program. Will interact with

parents, patients, physicians and other staff under moderate supervision in a courteous manner. Provide assistance to other employees within their

department as well as other departments. Collect and verify all demographic information to ensure accuracy . May provide required notification of

scheduled and unscheduled services according to insurance provider requirements. May be responsible for scheduling patients for ancillary

appointments. Position may be required to float to ancillary patient access areas for coverage (ED, RAD, IP , LAB, AMSAC etc.). Must be able to

complete a minimum of one complex access function (Complex Scheduling , Bed Management and Complex Mentorship).

Minimum Education

High School Diploma or GED (Required)

Minimum Work Experience

3 years Related experience (Required)

Required Skills/Knowledge

• Broad knowledge in administrative processes, customer service skills.
• Computer knowledge necessary .
• Microsoft Office experience preferred (Word & Excel).
• Complete Patient Access training curriculum and pass all competency assessments.
• The ability to type minimum of 35 words per minute required.

Functional Accountabilities

Patient Services

• Ensure accuracy of scheduling patients using the applicable scheduling system for the department: schedule routine and add-on exams; schedule complex radiological exams prior to the patient's arrival.
• Complete computer aided, on-line registration screen with parent/guardian via telephone or in person in professional & courteous manner. Complete bedside registration based on assigned work space.
• Collect accurate demographic and insurance information. Update systems as needed in accordance with department standards for registration accuracy: Bedside registration conducted for ED patients; Bedside registration conducted when appropriate for Inpatients.
• Update scheduling systems with cancellation and no shows by COB. Reschedule appointment for patients who did not show or for ancillary services cancellations by providers. Schedule follow up appointments at check out.
• Greet patients and parents courteously. Arrive patient in appropriate system based on department policy.
• Obtain required consents for department & ensure distribution of compliance related materials (