Talent Acquisition Leader - GBS

Role Mission

The Talent Acquisition (TA) Leader – GBS Americas plays a critical role in building a high-performing, scalable, and business-aligned recruitment operation across Latin America, with a dual focus:

• Strategically lead and manage the GBS Americas Talent Acquisition team, ensuring the recruitment and sourcing of key professionals within the GBS functions (Finance, HR, Procurement, IT, etc.).
• Oversee and operate the regional recruitment delivery model for all Latin American countries, managing a centralized team responsible for fulfilling hiring needs for job grades 9 and below (excluding tenders), with accountability for hiring service delivery, compliance, and stakeholder satisfaction.

In addition to managing teams and processes, this is a hands-on leadership role. The TA Leader is also expected to personally manage end-to-end recruitment for critical GBS leadership roles and high-impact positions, offering deep expertise and partnership to HR Business Partners and hiring managers.

This leader is responsible for harmonizing recruitment processes, standardizing tools, improving time-to-fill, and ensuring a consistent, high-quality candidate and hiring manager experience. They will also work closely with the LATAM HR Integration & Transformation team to drive continuous improvement, workforce planning alignment, recruitment technology utilization, and employer branding initiatives.

Key Functions

Strategic Talent Acquisition Leadership

• Define and execute a GBS recruitment strategy that ensures efficient, timely, and quality hiring for the GBS functions across the Americas.
• Lead the operational delivery of the regional TA Shared Services model for Latin America (JG9 and below), ensuring excellence, consistency, and alignment with global and regional policies.
• Partner with HR GBS, HR Business Partners, and business stakeholders to proactively forecast hiring needs and build talent pipelines.

Stakeholder & Process Management

• Act as the key point of contact for all GBS recruitment activities, ensuring transparent and responsive stakeholder engagement.
• Align recruitment SLAs and KPIs with business expectations, providing regular reporting and insights.
• Ensure effective and compliant execution of all hiring processes and continuously refine procedures for better outcomes.

Operational Excellence & Process Harmonization

• Harmonize and standardize recruitment processes, documentation, and candidate tracking systems across the region to maximize scalability and efficiency.
• Drive continuous improvement and automation, leveraging recruitment technology (e.g., SmartRecruiters, Workday, LinkedIn) to streamline operations and enhance visibility.
• Monitor and improve core KPIs such as time-to-fill, quality-of-hire, sourcing efficiency, and hiring manager satisfaction.

Critical Role Recruitment

• Personally lead the recruitment process for GBS leadership roles and critical positions requiring senior-level expertise and influence.
• Conduct structured interviews, competency-based assessments, and negotiation of offers, ensuring an exceptional candidate experience.
• Serve as a trusted advisor to hiring managers and HR Business Partners on talent selection, internal mobility, and market insights.

Team Management & Capability Building

• Lead and develop a high-performing Talent Acquisition team with strong sourcing, relationship, and process execution skills.
• Drive a culture of accountability, learning, and performance in line with SGS’s High-Performance Culture.
• Facilitate knowledge sharing and upskilling of TA team members, integrating best practices in employer branding, DEI hiring, and candidate engagement.
• Bachelor’s degree in Human Resources, Psychology, Business Administration, or related field.
• A Master’s degree or MBA is a plus.
• Professional certification in Talent Acquisition, Employer Branding, or Recruitment Marketing is a strong asset.
• Knowledge of applicant tracking systems (e.g., SmartRecruiters, Workday) and sourcing platforms (LinkedIn Recruiter, job boards, etc.) is required.
• Minimum of 8–10 years of experience in Talent Acquisition, including at least 3 years in a leadership or regional coordination role.
• Proven experience managing recruitment for GBS or Shared Services organizations.
• Demonstrated ability to lead both strategic planning and operational delivery, including hands-on recruitment for senior roles.
• Deep experience in Latin American talent markets, ideally across multiple countries.
• Strong stakeholder management skills, with a proven ability to influence senior leaders and manage competing priorities.
• Bilingual fluency in Spanish and English required; Portuguese is a strong advantage.