Commercial Operations Senior Specialist

Provide administrative and operational support for CRM and EC systems, ensuring smooth sales operations through collaboration with cross-functional teams. Continuously improve operational processes and maximize efficiency of sales operations.

Communicate with other functions including APAC and Global team for system improvement and trouble shooting.

Deliver deep insights with development of useful analytical reporting tool to support effective decision making across all layers of the commercial organization.

All the operational tasks related to sales activities are job scope and thus responsible tasks may change constantly.

• Perform system operations using CRM and local EC systems (e.g., SFDC)
• Maintain system master data (e.g., Customer master, Sales assign master, product master, price master)
• Implement organizational changes in timely manner (e.g., new user, new authorization structure, approval process etc.)
• Provide user training and respond to inquiries from sales, customers and patients as needed
• Develop sales reports to support business analysis
• Coordinate system enhancement to improve data quality and operational efficiency
• Resolve system-related issues in coordination with IT teams
• Facilitate IT-related communication between sales representatives and customers
• Improve existing business processes
• Identify areas for process improvement
• Develop and implement improvement plan
• Develop business intelligence and drive sales force effectiveness
• Lead requirement gathering for BI and reporting enhancements from conversation with key stakeholders, including senior leadership
• Collaborate with Sales, Marketing and Finance to support their teams in all aspects of analysis, report development, KPIs/dashboards and Business Intelligence from a revenue, customer, pricing, program performance and margin/ profitability perspective
• Conduct deep-dive performance analysis and provide analytical insights and recommendations to key stakeholders in commercial team including senior leadership
• Involve in or lead sales force effectiveness (SFE) initiatives to develop consistent and impactful sales strategy based on in-depth analysis of current business environment (territory & target optimization, sales incentive program design, sales operation optimization etc.)
• Work cross-functionally to facilitate the data integration from various sources (Oracle, Tableau, Cognos, Salesforce, third party vendor data, etc.) to enable better data-driven insights
• Participate or lead in cross functional projects
• IT projects (CRM system improvement etc.)
• New product launch projects

CooperVision’s management team is committed to the development of and implementation of the quality management system and maintaining its effectiveness by communicating to the organization the importance of meeting customer as well as statutory and regulatory requirements.

Travel: Occasional domestic and oversea travel (~5%)

Understanding of the business operations and related Systems

• Strong understanding of sales operations (e.g., order management, shipping process) , CRM (e.g. SFDC), ERP and EC systems
• Knowledge of IT governance, security, and compliance

Understanding of business intelligence and sales force effectiveness

• Understanding of business intelligence, KPI design, and customer segmentation
• Proficiency with BI tools such as Cognos and Tableau

Language Skills

• Business-level English for Regional and Global communication

Core Competencies

• Strong communication skills with various stakeholders, including APAC/Global teams
• Willingness to challenge the status quo-creative problem thinking, bringing new ideas and approaches to the team, and looking for ways to improve on current practices
• Ability to quickly learn and utilize third party data systems, dashboards, portals
• Logical and structured thinking skills
• Business process analysis skills
• Advanced excel and reporting capability
• Presentation skills

Work Environment

• Prolonged sitting in front of a computer
• Occasional domestic and oversea travel (Monthly or quarterly domestic travel/ Oversea travel once a year)

Experience

• 3-5+ years of sales operations experience
• 3-5+ years of commercial and/or financial analytics experience
• Experience with ERP/CRM systems preferred
• Sales experience is a plus
• Business process improvement experience is a plus
• Experience in vision care category or a similar industry in business (e.g. medical device, B2B2C etc.) is a plus
• People management experience is a plus

Education

• Bachelor’s degree or equivalent