OS&D/ Office Administrator

• Tracing of freight, which includes looking for missing freight, looking up PODs and B/L'S, finding out when a shipment was delivered, etc.  
• Exception reports for customers with dropped trailers – reporting to the shipper the next day by 0900 
• Interline exception reports for all partner carriers’ US & Canadian, both northbound and southbound   
• Requests by customers and terminals via phone calls or emails  
• Gathering information on shortages, no pros, no goods, etc, and finding common issues to report to the Supervisor.  
• Calling the customer with exceptions to verify possible damages, shortages, re-routing, and various other duties as requested by the customer regarding delivery problems.  
• Obtaining return authorizations from customers or authorizations to reroute or re-deliver as required. Obtaining phone numbers, confirming terms, etc. 
• Camera checks for missing freight 
• Answering emails within 45 minutes 
• Dealing with upset customers  

Hours -7 AM to 3:30 pm daily

Qualifications

• Pleasant mannerism is required  
• Well organized  
• Ability to work unsupervised  
• Knowledge of computers and typing skills are essential  
• Excellent data entry and listening/communicating skills   
• Knowledge of dangerous goods transportation  
• Ability to prioritize and multitask  
• Ability to handle stressful situations and keep calm   
• Team player  
• Excellent communication skills, both oral & written  
• Providing customers with excellent customer service and escalating issues 

Forklift experience is an asset

• Competitive Wages starting at $21.80/hour, $22.89 at Three months and $25.26 at twelve months
• Comprehensive Benefits Program
• Profit-Sharing Opportunities
• Opportunities for growth and advancement