Ocean Export Customer Service

Scope of Position

• Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Export Department.
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Major Duties and Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Ocean Export Files and reporting
• Meet compliance at all times to regulations internal and external in accordance with government regulations
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in the DLSOPs
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary

 

• 1 year to 3 year related experience and/or training; or equivalent combination of education and experience
• Understanding of ocean documentation process a plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Good computer skills (Excel, Word, Copilot is a plus)
• Hazardous Materials certification (preferred)
• Fluent in English (verbal communication skills is a plus)

Reporting Structure

 

• Ocean Export Lead Agent, Supervisor and Manager

 

Expeditors offers excellent benefits

• Health Plan: Medical
• Employee Stock Purchase Plan evaluation after 1 year of employment
• Training and Personnel Development Program
• Growth opportunities within the company