Field Service Technician

Overview & Responsibilities

This posting is on behalf of Ebara Technologies. All hiring decisions will be made in conjunction with Ebara Technologies and its representatives.

POSITION SUMMARY

Under minimal supervision, performs client-site servicing, repair and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking.

KEY RESPONSIBILITIES

• Equipment Maintenance: Installing, servicing, and repairing systems and components at customer sites.
• Troubleshooting: Diagnosing complex mechanical, hardware, and software failures down to the component level.
• Customer Support: Serving as the technical contact for client issues and escalating design problems to engineering.
• Mentorship & Leadership: Training and guiding Level I–III technicians and field engineers.
• Documentation & Safety: Tracking maintenance, reporting downtime, ordering parts, and following safety policies.

POSITION QUALIFICATIONS

• The ability to lift 35 lbs. unassisted from the floor to waist level.
• The ability to read and work from electrical and mechanical schematics and diagrams.
• AS Associate of Science degree in Electronics or completion of accredited basic electronics program or equivalent experience.
• Preferred: Three (3) to Six (6) years of work-related experience, in mechanical, electrical and customer support.
• Working knowledge of principles of semiconductor and/or vacuum technology is preferred.
• Residence near Krishnappa Garden