Help Desk Technician I

We seek a dynamic and highly motivated individual to join our innovative outpatient healthcare organization as a Help Desk Technician . You will demonstrate flexibility to accommodate varied shifts and commit to exceptional support. This position is based at our corporate office in the Briarforest area of Houston.

Responsibilities: 

• Provide first-level technical support to end users, including password resets, toner, basic printer/scanner maintenance and installation, and basic hardware and software repair.
• Install and troubleshoot various applications and computer equipment.
• Respond to telephone calls and emails for technical support efficiently and effectively.
• Document, track, and monitor support requests to ensure a timely resolution.
• Accomplish goals utilizing pre-established guidelines, rely on instruction and established policies and procedures.
• Determine when to escalate a support issue to the Service Desk Team Lead based on its complexity and time.
• Ship and Receive equipment to and from employees and partnerships
• Image and deploy computers to the field and local Houston location.
• Process all new requests in ManageEngine ServiceDesk Plus MSP system, if needed assign requests to the proper department queue.
• Close a minimum of 16 work orders a day.
• Assist and complete IT Department projects as needed.
• Know commonly used concepts, practices, and procedures typical within the information systems industry
• Working knowledge of troubleshooting application installations and building computers
• The ideal applicant would have experience working with remote employees over the phone
• Troubleshoot basic networking, software and hardware issues
• Basic knowledge of Microsoft Windows 11 Professional
• MacBook and iPad troubleshooting a plus
• Microsoft Office 365 desktop and web applications
• ManageEngine Service Desk Plus experience a plus

Compensation: $44,000-$46,000 per year, depending upon experience. This role presents an excellent opportunity to acquire knowledge and experience while fostering significant growth potential!

Benefits

• Excellent benefits package including 401k, health, dental, generous Paid Time Off, and more
• Corporate discount plans
• Employee Assistance Program (EAP)
• Family-friendly work environment