About The Role

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy , creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com .

The Role

At CCC, Client Success is a commercial growth function. 27 of the top 30 insurance carriers run on CCC. Our Client Success team is accountable for ensuring customers getting full value from what they bought and the relationship growing from there.

We’re looking for a Sr. Director, Client Success to lead a large, high-impact organization at the center of how clients realize value from CCC. In this role, you will lead the future-state Client Success model across strategic relationship ownership, product-led adoption, and scaled execution—cutting through complexity, raising the bar on performance, and building a function that drives measurable customer and business outcomes.

Key Responsibilities

Lead the Strategic Client Success organization across account leadership, product- focused adoption, and team performance
Set the direction for how Client Success drives adoption, expansion, and client value across the business
Build a high-performing organization with clear roles, strong leaders, and consistent execution
Partner with senior leaders across Sales, Product, Operations, and other functions to improve outcomes and remove friction
Drive operating discipline, accountability, and performance across a large, multi-layered organization
Shape how customer insights, product expertise, and commercial opportunities come together to drive growth
Lead through change and continue refining the model as the organization learns and evolves

How Success Is Measured

Time to Value: Time from contract to first meaningful usage
Adoption: % increase in utilization by product by client
Renewal & Expansion: Net revenue retention within existing accounts

Requirements

15+ years in B2B SaaS, ideally in Client Success, Account Management, or a similar enterprise role
8+ years leading managers and teams of teams
Proven ability to build high-performing, scaled organizations and lead through major change
Strong strategic thinker and operator who can turn complexity into clear priorities and action
Commercially minded, with strong ownership of customer value, growth, and organizational performance
Collaborates across the organization and influences senior leaders effectively
Strong judgment, leadership presence, and the ability to raise the bar across a large organization

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