Administrative & Scheduling Coordinator – Senior Living

Responsibilities

• Manage employee schedules, including schedule changes, call-outs, open shifts, and coordination with department leaders.
• Support the Executive Director with daily administrative and operational needs, projects, meetings, audits, inspections, and follow-up.
• Keep the sales process organized by maintaining accurate CRM records, entering leads and activity, tracking follow-up, and helping ensure prospects receive timely communication.
• Assist with tours, move-in coordination, prospect follow-up, and other sales-related administrative tasks.
• Assist residents and families with routine questions, concerns, and service needs.
• Coordinate administrative aspects of move-ins, transfers, hospital or rehabilitation returns, and discharges.
• Assist with recruiting coordination, onboarding, employee communication, and maintaining organized resident and employee records.
• Work with department leaders to keep documentation, staffing needs, and operational priorities on track.
• When appropriately licensed, certified, and trained, assist with nursing or Med Tech shifts as needed to support the community.

Qualifications

• Senior living or assisted living experience is strongly preferred.
• Experience with employee scheduling, CRM systems, sales support, resident services, or community operations is a plus.
• Strong organization, communication, problem-solving, and follow-through skills.
• Ability to manage multiple priorities and communicate effectively with residents, families, employees, prospects, and department leaders.
• Comfortable learning and using scheduling, payroll, resident-record, CRM, and HR systems to properly support the Executive Director and community.
• Med Tech certification, CNA credentials, or nursing credentials are a plus.