Specialist Sales Engineer (Edwin AI focused)

About Us

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is located in London, England. Our office is situated in a core location near Waterloo and Blackfriars on the Southbank. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

To learn more about life at LogicMonitor, check out our Careers Page .

What You'll Do

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!

The mission of the Specialist Sales Engineer (SSE) at LogicMonitor is to support the technical evaluation of LogicMonitor by proving out value in the extended LM platform to our prospects in the pre-sales process. The SSE also is also looked at as a technical product expert within the AI and APM portions of the platform. Specialist Sales Engineers have the critical function to learn new technologies on the fly, as well as demonstrating those technologies to customers.

Here's a closer look at this key role

• Work as a team with the CSM, AE and SE during the sales process.
• Lead Edwin AI discovery, demos, and proof-of-value engagements, aligning Edwin capabilities to customer business and operational challenges.
• Optimize Edwin evaluations by proactively configuring use cases, workflows, prompts, dashboards, and demonstrations that showcase customer value.
• Deliver ongoing Edwin AI training and enablement for Sales, SEs, and customer-facing teams.
• Serve as the primary technical advisor for Edwin prospects, providing product guidance, best practices, and technical support throughout the evaluation process.
• Document customer meetings, technical requirements, use cases, and evaluation outcomes in Salesforce.
• Translate customer operational challenges into Edwin AI solutions, clearly articulating business value, technical capabilities, and expected outcomes.
• Drive customer success during evaluations by identifying and resolving technical obstacles, ensuring a positive experience through all stages of the sales cycle.

What You'll Need

• Bachelor's Degree in Computer Science or technical degree preferred
• 5+ years experience in SysAdmin, Site Reliability or Sales Engineering role
• Able to articulate technology and product positioning to both business and technical users
• Able to establish and maintain strong relationships throughout the sales cycle
• Experience in Linux and or Windows/Network administration and operations including the following technologies desired:
• Virtualization (VMWare, Hyper-V, Xen Server, etc…)
• Storage (Netapp, EMC, HPLeftHand, Dell Equallogic, etc…)
• LoadBalancers (f5 bigIP, Netscaller, Barracuda, etc…)
• WMI, PerfMon, JDBC, SNMP, SMTP, JMX
• Webservers (IIS, Apache, Tomcat, etc…)
• Active Directory
• Database (SQL, MySQL, Postgress, etc…)
• Scripting (groovy, powershell, ruby, etc...)
• Experience with support team methodologies/practices desired.
• Experience with correlation engines desired.
• Experience using AI tools to enhance productivity, innovation, or problem-solving.