Relationship Banker

PA0452 Luzerne

Job Description

At Northwest Bank, we invest in people who want to grow fast, learn continuously, and make a real impact. Whether you're early in your career or ready for a new challenge, this role is a powerful next step into banking, finance, and customer experience.

You're the face of Northwest. As a Relationship Banker, you bring the customer experience to life, creating meaningful connections in every interaction and financial conversation. You'll combine financial expertise with a people-first approach to create empowering experiences, making banking feel easy, personal, and worth coming back to.

Essential Functions

• Be a trusted point of connection in the financial center, creating seamless customer experiences.
• Partner with teammates to maintain a welcoming, customer-ready environment.
• Ask purposeful questions and listen deeply to uncover meaningful financial goals.
• Provide guidance that helps customers make informed financial decisions.
• Guide customers through account selection and opening with accuracy and efficiency.
• Recommend products and services that support customers' financial goals.
• Complete transactions with accuracy, efficiency, and attention to detail.
• Deepen relationships through proactive follow-up, reliability, and personalized service.
• Build new relationships through community involvement, referrals, and networking opportunities.
• Manage and grow customer relationships through proactive outreach and ongoing financial conversations.
• Connect customers with Mortgage, Business Banking, Wealth, and other specialized partners.
• Meet performance goals related to customer experience, growth, and financial wellness.
• Maintain operational soundness by following policies, procedures, and risk management practices.
• Perform other duties as assigned to support financial center operations.

Additional Essential Functions

• Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment

What You Bring to the Team

• Naturally people-focused with strong, clear communication skills and curiosity
• Motivated to learn and grow
• Comfortable leading deeper financial with conversations that align needs to meaningful lead to solutions
• Detail-oriented and confident with technology
• Team player with a positive, professional presence

QUALIFICATIONS

Education

• High School Diploma or equivalent preferred

Work Experience

• Customer service, retail, or sales experience preferred

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.