About The Role

ABOUT THE ROLE

This is a hands-on, founding-stage role embedded directly with a small leadership team at an early-stage healthtech startup in Berlin. You'll bridge operations, automation, and technical tooling to help move ideas into production quickly — reducing manual work and building repeatable, measurable systems that improve member outcomes in a regulated health context. The engagement is 3–6 months with the potential to convert to a full-time position based on mutual fit.

WHAT YOU'LL DO

Work directly with founders to ship ideas fast in a low-bureaucracy environment.
Automate and eliminate manual ops workflows using AI, code, and clean process design.
Own customer onboarding and technical setup to move members through the funnel.
Run field operations, including acquiring blood testing locations and coordinating sample logistics.
Recruit, onboard, and schedule mobile field staff (e.g., nurses).
Manage customer support and concierge workflows, including member requests and action plans.
Oversee lab logistics and handle escalations such as driver no-shows and lab changes.
Build internal tools and automations using AI agents, workflow platforms, and LLM APIs.
Track operational KPIs with SQL (cycle times, error rates, stockouts) and structure pipelines to surface patterns to the team.

WHAT WE'RE LOOKING FOR

Strong ownership mindset and bias to action — hands-on, structured, and process-driven.
Proven ability to turn manual processes into automated, measurable, repeatable systems.
Comfortable with basic SQL, APIs, and building tools with platforms like Retool, n8n, Lovable, or Zapier.
AI-native working style — daily use of LLM tools (e.g., Claude, GPT, Cursor) with an automations-first mindset.
Experience recruiting, onboarding, and scheduling field staff and managing logistics.
Studying or holding a degree in Computer Science, Engineering, Life Sciences, or a related field.
Evidence of side projects, prototypes, or code (e.g., a GitHub portfolio).
Fluent in both German and English — this is a firm requirement.
Experience or genuine interest in healthtech or regulated environments is a plus.