About The Role

PrimeVigilance is looking for a Medical Information Associate to be responsible for supporting the Medical Information team in handling initial adverse event and medical information inquiries in English .  

Key Responsibilities 

To provide approved responses to medical enquiries from external customers (healthcare professionals, patients, pharmaceutical clients) including call handling  
To accurately identify, document and report adverse events/side effects, pregnancy and other special situation events, and product quality complaints within required timeframes 
To ensure that all medical information enquiries are tracked and fully documented within the Medical Information database accurately and completely

 • Providing management with regular updates regarding project status and metrics concerning enquiries 

Assisting in departmental regulatory inspection preparedness for the company pharmacovigilance system and actively participating in PV inspections or audits;

Requirements

Life science or biomedical degree (e.g., chemistry, biology, biotechnology, pharmacy, nursing). Healthcare professional degree is an advantage
2+ years of work experience in medical information or pharmacovigilance
A minimum of 1 year of experience in a call-centre environment (sales/customer Service)
Fluency in English, additional language skills in Mandarin, Cantonese, Thai or Korean preferred
Advanced English skills both verbal and written
Strong interpersonal and communication skills with the ability to summarise complex scientific information into an easily understood form.
Excellent time management and organisational skills with attention to detail
Ability to handle phone enquiries and perform out-of-hours service if required

When you join Ergomed Group, you make a difference by helping to bring safe and effective pharmaceutical treatment to patients around the world. You’ll join a passionate and collaborative team of experts in clinical research, pharmacovigilance, and quality consulting.  

We are diverse in many ways, yet our values unite us. Our values are how we work, not words on a wall. If they sound like you, you will feel at home here. 

Quality: we hold ourselves to the standard patients deserve. 
Integrity and trust: we do the right thing, especially when it is hard. 
Drive and passion: we care about the outcome, because someone is waiting on it. 
Agility and responsiveness: we move quickly, because patients cannot wait. 
Belonging: everyone is welcome, and every voice counts. 
Collaborative partnerships: we go further by going together.

We look forward to welcoming your application. 