Customer Care Agent - Birmingham Airport

Aviation Recruitment experts Optime are looking for Customer Care Agents to join a well-respected and successful client at Birmingham International Airport.

All necessary training will be fully paid and provided by sector experts including support in obtaining relevant background checks. There is on-site mentoring and clear career pathways leading to specialist management roles within our team, so think big!

Start Date Confirmed For

• 24th August

What's on offer

• Rate of Pay: £12.71 per hour
• Shifts : You will be required to book a minimum of 4 shifts per week ( these shifts will be offered depending on operational requirements)
• You can book overtime up via our Elevate App.
• Shift times : 03:00am to 09:00 am or 11:00 to 17:00pm or 11:00 to 19:00pm ( You must be fully flexible to start or finish at any of these times)
• Weekly Pay

Key Responsibilities

• Being professional, polite and courteous at all times.
• Escorting arriving and departing passengers with reduced mobility (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy/caddy as depicted by their categorisation.
• Providing assistance with the passenger luggage.
• Completing the Daily Equipment Check Sheet, to maintain the operational reliability of the equipment, reporting where necessary, any equipment defects in line with the equipment inspection procedure.
• Ensuring that wheelchairs and buggies are always clean and tidy.
• Ensure that Centralised Control is updated on progress by use of IT handsets.
• Ensure that all necessary paperwork is completed legibly and submitted in a timely manner.
• Any additional reasonable duties, as assigned by operational management.
• This is a wheelchair assistance role, NOT Check-In.

Requirements

• Great work ethic.
• Excellent communication skills.
• Strong Customer Service.
• Self-motivated and willing to work using own initiative.
• To multitask and remain calm under pressure.
• Previous airport experience is an advantage but not essential.
• UK Settled Status (If applicable).
• Proof of (current) Address
• Successful candidates will be required to complete a basic DBS record check following interview in line with CAA requirements.

• PLEASE NOTE : As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.
• For an opportunity to interview for this fantastic role, please submit your CV to apply!
• Optime Group is acting as an Employment Business in relation to this vacancy.