Team Coordinator - Tenant Find

About Dwelly

Dwelly — a UK-based, AI-enabled lettings and property management platform, that is growing through a roll-up strategy acquiring estate agencies. The company leverages two arms: i) acquiring existing letting agencies, effectively buying its highly sticky, recurring revenue-type landlords portfolios, and then ii) building a top-notch technology to automate tenant management, payments, and post-rental property maintenance. The company seamlessly integrates AI services to automate all business processes within brick-and-mortar real estate agencies, integrating them into a tech-enabled digital letting platform in two months to radically improve the user experiences and increase efficiency of the business.

We’re a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations.

Position Summary

We're looking for an experienced Lettings Team Coordinator/Team Leader to run a front-line Tenant Find team and own the day-to-day delivery of lettings across our integrated agencies. You'll lead a team of Letting Negotiators — starting at 2–6 and growing to 6–10 as we scale — and be accountable for hitting the numbers that matter every day and every week.

This is a hands-on, change-heavy leadership role. Alongside keeping the operating model running at ground level, you'll help rebuild processes, roll out new technology, and roll up your sleeves to cover peaks, sick leave and annual leave. We're moving fast and the path will have bumps — you'll need to keep morale and standards high through constant change, while working closely with branch managers across agencies and our London-based central team.

What matters most is your ability to lead a team and learn fast. Tenant Find is a specialised function and you'll be expected to upskill quickly into the detail of the process. Existing UK lettings experience is a real plus, but it's not essential — if you're a strong people-manager who picks things up quickly and thrives in ambiguity, we want to hear from you. You'll report to the Operations Manager for Tenant Find and sit directly above the Letting Negotiators.