Collections & Account Management Officer

Kubota Australia is hiring!

Join us as an experienced Collections & Account Management Officer! In this role, you will support the management of consumer and commercial collections portfolios for Kubota Australia and Kubota New Zealand. This includes liaison with customers, Kubota dealers, repossession agents, our preferred auction house, and legal partners to facilitate debt recovery and asset repossession activities. This role is offered on a 6-month fixed term contract.

You will also play a key role in delivering high-quality customer service through post-settlement support and ongoing account management for equipment finance loan contracts. Your contribution will help ensure accounts are maintained accurately and customer interactions are handled professionally and efficiently.

At Kubota Australia we distribute high value, exceptional quality agriculture, construction and farm machinery, and associated products for sale through our independent dealer network. We also offer consumer and commercial equipment financing to compliment our product offerings. We are a stable, leading global brand aiming to achieve our purposes of 'For Earth, For Life'.

From a day to day perspective, your main responsibilities will be

• Manage collections and account maintenance in line with policies and regulations
• Handle collections and hardship cases fairly, ethically, and compliantly
• Send collections letter and required legal documents (e.g. default notices)
• Work with external collections agencies
• Report of collections performance, including repossessions
• Arrange sale of returned or repossessed assets through dealers or auctions
• Proactively manage accounts (e.g. send letters, provide payout quotes/statements, process payouts, update customer details)
• Track contract maturity, send final notices, and complete PPSR discharge
• Provide customer service for account-related enquiries
• Help improve systems and processes
• Follow workplace health and safety requirements
• Perform other duties as required within skills and experience

Requirements

To be successful in this role, your resume would look something like

Proven experience in a similar role undertaking collections and account management, including proven ability to accurately and efficiently action customer contract maintenance requests

Demonstrated empathetic and supportive approach to collections and hardship management

Proven ability to develop and maintain professional customer and other working relationships

Ability to coordinate and prioritise workflow and work items to meet deadlines whilst achieving high levels of service and quality

Attention to detail and focus on accuracy

Proven integrity in relation to conduct and compliance with policy, procedure, governance and Australian & New Zealand regulatory requirements. Including Farm Debt Mediation Schemes and the ASIC/ACCC Debt Collectoin Guidelines, and legal processes

Proficiency in standard office and account management applications

Accurate and efficient data entry

Highly developed communication and interpersonal skills

Well developed analytical and problem-solving skills

Proven ability to work autonomously without direct supervision and, as part of a team in a fast paced, dynamic environment

IMPORTANT TO NOTE

Kubota have a zero tolerance approach to alcohol and illicit drugs on all our sites. A pre-employment medical assessment and criminal records check are required as part of our selection process

This opportunity is open to application from Australian citizen/ residents or those with permanent work rights (without restriction) for Australia only

Applicants with diverse background are strongly encouraged to apply

Application is not available through recruitment agencies, agents with not be responded to

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For more than 40 years Kubota Australia has been Australia's leading supplier of agriculture, construction and power equipment. Our extensive product range is renowned for its high performance, durability and reliability, and is specifically engineered to excel in Australia's tough and diverse conditions.