VIP Client Account Manager

Who We Are

Entain Australia & New Zealand is fearlessly transforming the racing, sports, and entertainment landscape - reimagining how customers experience their favourite brands.

As part of a global powerhouse operating in over 40 countries with nearly 30,000 people, we’re home to leading ANZ names like Ladbrokes, Neds, TAB, and Betcha.

Across Entain ANZ, we’re shaping the future of sport and gaming entertainment through creative innovation, storytelling, and technology - creating experiences that connect with millions of fans.

Your Impact

At Entain Australia & New Zealand, our customers sit at the heart of our sports wagering and betting industry. As a leader in the global betting industry, we leverage our iconic brands, cutting-edge technology, and real-time data insights to deliver seamless, engaging, and competitive wagering experiences. We are committed to creating a trusted betting environment that balances excitement with a strong emphasis on responsible gambling.

We are looking for an Account Manager to join our high-performing team — someone passionate about sports betting and driven to elevate the customer wagering journey. In this role, you will manage and grow key client relationships, ensuring customers feel valued, supported, and engaged across our betting platforms. You will play a critical part in driving retention, enhancing the betting experience, and contributing to our ambition of leading the sports wagering market.

If you thrive in a fast-paced betting environment, understand what drives customer engagement in wagering, and are motivated to deliver standout experiences, we’d love to hear from you.

A Day in the Life

Serve as a premium high-value Account Manager, ensuring regular one-on-one communications with a select group of customers to provide a positive experience, answer inquiries, and resolve issues.

Utilise player profiling data to generate targeted, personalised promotions, manage events and hospitality, and communicate with customers.

Focus on delivering exceptional customer experiences, always prioritising customer needs.

Represent the company and host customers at weekly & monthly events and premier sport sand racing events.

Proactively manage Safer Gambling (SG) and Anti-Money Laundering (AML) practices for premium customers, advocating for safer gambling across Entain, the industry, and the broader community, ensuring compliance with regulated practices.

Identify potential high-value customers, ensure long-term loyalty, and consolidate play to increase share of wallet, while providing weekly progress reports and recommendations to management.

Your Strengths

Proven experience in account management or a similar client-facing role, preferably in the information technology and services industry.

Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.

Excellent problem-solving skills and a solutions-oriented mindset.

Ability to work well in a fast-paced environment and manage multiple priorities effectively.

Proficiency in using CRM software and other account management tools.

A solid understanding of data analysis and reporting to drive account performance.

Demonstrated ability to think strategically and manage client expectations efficiently.

Life at Entain

At Entain, it’s more than a job - it’s a place to grow, connect, and make an impact. We value individuality, celebrate collaboration, and create space for bold ideas that move people. Here, you’ll help shape the voice of some of Australia and New Zealand’s most recognised brands - while developing your own craft in a supportive, ambitious team.

Perks You’ll Love

Hybrid & Flexible: Balance your life and work.

Recognition & Rewards: Celebrate wins and enjoy retailer discounts.

Wellbeing Perks: Support for your health and happiness.

Entain, there’s nothing like it.

For more information, please reach out to us at ✉ Sign in to view email or hit apply now.

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At Entain Australia & New Zealand, the customer is the center of everything we do. Through our global scale and flagship brands, we leverage our technology and data insights to create products and experiences which bring moments of excitement into people’s lives.

To do this, we invest in the best talent to deliver our ambitions. Our vision is to be the world leader in sports wagering, gaming, and venue entertainment. By creating exciting and trusted experiences for our customers, we are revolutionising the wagering and entertainment space as we go.

We’re experts in putting the customer first, with a firm commitment to ensure safer gambling and moments of excitement flow from our market-leading approach to responsibility.