QA Supervisor

Reports to: Quality Assurance Manager

• Lead & Inspire: Plan and coordinate the QA team’s daily roadmap. Support, mentor, and motivate your team through regular 1-to-1s, reviews, and rota/holiday management to inspire continuous personal development.
• Drive Quality Culture: Collaborate pro-actively with production teams to imbed a "visit-ready, every day" mindset. Participate in and direct audits of production processes, ensuring only high-quality raw materials make it into our customer boxes.
• Solve & Prevent: Coordinate non-conformance findings, tracking corrective actions with department managers. Challenge recurring issues and help design permanent solutions alongside the QA Manager.
• Supervise Pick Line QC: Oversee Pick Line Quality Controllers to optimize replenishment, evolve data capture, resolve live issues, and directly boost picking performance.
• Develop Systems: Support the Technical System team in updating and creating robust procedures for our Quality Management System (QMS).
• Innovate & Test: Coordinate QA requirements for new raw materials, managing shelf-life reviews, transit trials, and defrost trials.
• Safety First: Ensure the QA Team operates safely, actively championing site health, safety, and environmental continuous improvements.

Skills & Experience Required

• Proven Background: Previous QA experience gained within a similar fast-paced environment (Food/E-commerce/Manufacturing preferred).
• Technical Knowledge: Strong working knowledge of HACCP, BRC, and GMP standards , alongside solid auditing experience.
• Leadership & Collaborating: A confident team player who can work cross-functionally and comfortably supervise a shift-based team.
• Problem-Solving Skills: An eagle eye for detail, flexibility, and the ability to find solutions under pressure and meet tight deadlines.
• Tech Savvy: High level of computer literacy, particularly across Email, Excel, and Word.
• Communication: Excellent verbal and written communication skills to effectively align with internal teams and external customers.

Benefits

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